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Docusign Envelope lD: AA214E95-4281-41 D3-BCDC-24DD6584CAO2 <br />Cayenta Managed Services -Schedule "A"Cavotb <br />Sync current Production application environment with up <br />to two non-production environments <br />I r'-j b."ro only upon request. <br />iliiti I i iYlilil{ <br />Add-On Products <br />Cayenta Add-On products are defined under the Caventa Products sub-section of the Overview. <br />Application Services <br />AVAILABILITYAND E MONITORING <br />ln order to ensure the availability and pefformance of your application, CMS monitors your system components. CMS <br />utilizes tools that test the availability of your system components and alert the Cayenta Technical Consultants in the event <br />of a problem. Seryrbes included: <br />Troubleshooting and triaging of errors, warnings and <br />alerts <br />Diagnose and resolve application performance problems <br />reported <br />Log all application problems and report on problems and <br />problem resolution status <br />Diagnose and assist in resolving application availability <br />Support diagnosis of application to database <br />connectivity issues <br />Problem resolution for application specific patches <br />MAINTENANCE <br />CMS performs regular maintenance to ensure that the Applications are healthy. Services included: <br />Applicable to Software Manager Based Products <br />Onetime setup - Encrypt Softrruare Manager <br />conliguration files <br />Run disk space and container cleanup processes <br />lnstall new SSL Certificate(s) <br />Restart Docker container(s) <br />Specific to Cayenta ioutet <br />nriniue iogs <br />Purge logs <br />lnstall new SSL Certificate(s) <br />Restart Windows service(s) <br />Specific to Customer Self-Service <br />'customer <br />I <br />l <br />must provide <br />l-Y i-*-li' ,Default 30 Days <br />'Retention <br />lriI,r .Customermustprovide <br />i icertificateliiYll;1i <br />4r!Cayenta, A Division of N. Harris Computer Corporation Page 8