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Docusign Envelope lD: AA214E95-4281-41 D3-BCDC-24DD6584CA02 <br />CaUertbCayenta Managed Services - Schedule "A" <br />Restarl services and agents <br />Specific to Gayenta FMSTHCM Products and WMS Modules <br />t I <br />Archive and purge spool directories <br />Run wsysinit and work library cleanup <br />Restart Message Listener (SFGMSG) and kill defunct <br />processes <br />Restart web seNer (Tomcat) <br />BACKUP AND RESTORATION <br />cMS wilt work with the customer lT team to review backup and restoration policies and procedures and provide <br />recommend ations. Servlces rn cl uded : <br />Review and provide recom mendations for Application Files <br />backup and restoration Policies and This <br />includes but does not reporl <br />Review and provide recommendations for non-Application <br />Files backup policies and restoration and procedures. This <br />includes items such as CaYenta file (contact) attachments <br />and Cognos <br />FEATURE u TES, PATCHES <br />CMS perlorms regular maintenance to ensurc that your Production and Non-Production Core Product environments are <br />at the appropriate fixed /evels. Servrbe s included: <br />Applicable to Any Core Product <br />Apply Pl patches to the Production environment <br />Apply P1 patches to dedicated non-production <br />environment(s) <br />Apply Update Releases to the Production environment <br />Apply Update Releases to dedicated non-production <br />environment <br />Apply Feature Releases/Upgrades to dedicated non- <br />production environment(s) <br />in requests. <br />Project Services <br />Specific to Reporting (Cognos) <br />Y <br />must be <br />a dedicated <br />i <br />included. <br />I <br />: <br />Ii <br />: <br />lMajor uPdates <br />- .recommended to be done <br />' 'in coniunction with an <br />lUpgrade Project' <br />Maintain and update the Reporting software <br />Specific to Cayenta FMS/HCM Products and WMS Modules <br />Maintain and update Web Server (Tomcat) software <br />Desktop Related Assistance <br />Recommend additions, conftguration changes, <br />en hancemenl, version requirements for desktop setup <br />Assist in troubleshooting Cayenta-specrficdesktop issues <br />APPL]CATION SYNCS AND coPlEs <br />only <br />environment is <br />owned by the <br />lT team <br />I <br />ln order to ensure that non-production environments are current, CMs can sync the cuffent Production application <br />envjronmentto a maximum of lwo non-production environments on a quafterly basis. Services included: <br />-rC Cayenta, A Division of N. Harris Conlputer Corporation Page 7