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Cayenta Managed Services - Schedule "A" <br />Docusign Envelope lD: AA214E95'4281-41D3-BCDC-24DD6584CAO2 <br />Archive logs <br />Purge logs <br />lnstall new SSL Certificate(s) <br />Restart web server (Tomcat) <br />Software Manager Virtual Appliance <br />i <br />j <br />I <br />I <br />I <br />i <br />l <br />: <br />) <br />,Default30 Days <br />.Retention <br />buslomermust Provide <br />ihe certificate <br />! <br />l <br />Y <br />,v <br />Administratlon of the Virtual Machine's Ubuntu operating <br />system <br />: OS Updates aPPlied in <br />. 'conjunction with' SupPorUOomPatibilitYbY <br />Cayenta R&D <br />Administration of the Virtual Machine's software <br />applications <br />Administration of the Virtual Machine's Docker and <br />Nginx installation <br />System cleanup and maintenance script execution <br />Purge system logs <br />Default30 DaYs <br />Retention <br />Troubleshoot issues related to the Virtual Appliance <br />Requires Customer lT to <br />Y rule out hardware, network <br />(lT-site) issues <br />BACKUPAND RESTORATION <br />CMS wiil work with the Customer lT team ta review backup and restoration policies and procedures and provide <br />recommendations. Services included: <br />and provide for Application <br />backup and restoration policies and procedures. This <br />includes but does not files. <br />Review and provide recommendations for non-Application <br />Files backup policies and resloration and procedures. This <br />includes items such as Cayenta file (contact) attachments <br />and Cognos report outPuts. <br />UPDATES AND PATCHES <br />CMS pertorms rcgular maintenance to ensure that your Production and Non-Production Add-An Product environments <br />are at the appropriate versiois. nny dependencies'for the Core Product witt also be completed by CMS in order to fully <br />update the Add-On Products. Seruices ineluded: <br />Applicable to Software Manager Based Products <br />Apply updatet inO Core Product patch dependencies to <br />the Production environment <br />Apply updates and Core Product patch dependencies to <br />dedicated non-production environment(s) <br />Specific to Customer Self-Service & Gayenta Router <br />irnu,,on."n,(") musi be <br />lsnecineO <br />in requests. <br />) must be <br />specified in requests. <br />Apply updates and Core Product patch dependencies to <br />the Production environment <br />Apply updates and Core Product patch dependencies to <br />dedicated non-production environment(s) <br />and update Web Server (Tomcat) software I <br />Cayertb <br />Y <br />.}\1.4t!Cayenta, A Division of N. Harris Computer Corporation Page 9 <br />Maintain