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Language
<br />Statement of Work
<br />LanguageLine® Phone"' and InSight Video Interpreting®
<br />party copyright or trademark; an unauthorized disclosure of a trade secret; the transfer of
<br />information or technology abroad in violation of any applicable export law or regulation; a
<br />violation of Section 223 of the Communications Act of 1934, as amended, 47 U.S.C. Section
<br />223, or other criminal prohibitions regarding the use of telephonic or video devices to transmit
<br />obscene, threatening, harassing or other messages specified therein; a libelous or
<br />slanderous statement; or a violation of any other applicable statute or government regulation.
<br />(h) INTELLECTUAL PROPERTY. Customer acknowledges and agrees that all rights including
<br />copyright throughout the world in the App, in the LanguageLine TrueSound, Notepad TM,
<br />InSight, and Interpreter on Wheels trademarks (collectively, the "Trademarks"), and in the
<br />issued patents and pending patents relating to the Equipment, are exclusively owned by
<br />LanguageLine, and that neither this Agreement, nor Customer's use of the Services, the App
<br />or the Equipment grants to Customer any right, title, or interest in or to the Services, the
<br />Equipment, the App, the Trademarks, or any of the other technology, systems, processes or
<br />other aspect of the Services, including but not limited to any intellectual property rights
<br />therein (collectively, the "LanguageLine Properties"). Customer expressly agrees that it shall
<br />not assert any rights in any of the LanguageLine Properties, or challenge LanguageLine's
<br />rights in or the validity of any of the LanguageLine Properties in any country, nation, or
<br />jurisdiction in the world, and Customer agrees that it shall not directly or through others copy,
<br />decompile, reverse engineer, disassemble, modify, or create derivative works of the App, or
<br />any aspect thereof. Customer agrees that this Paragraph shall survive the expiration of this
<br />Agreement and will continue to apply after the Agreement ends.
<br />(c) ENCRYPTION. Encryption is built into the App and the Services platform, ensuring the
<br />security of the live video as it traverses the Internet. This encryption allows LanguageLine to
<br />fulfill its obligation under any Customer Business Associate Agreement (" BAX) with respect
<br />to the Services. LanguageLine does not record any phone or video calls and therefore has
<br />no record of the call content. With respect to the App's electronic Notepad TM function, written
<br />information relayed during the call is encrypted. As with the live video, no recording or storing
<br />is made of information written on the Notepad TM and therefore this information cannot be
<br />retrieved after the call's completion.
<br />(d) RESPONSIBILITY FOR UNAUTHORIZED USE. Customer will safeguard its use of the
<br />Services against use by unauthorized persons and will be responsible for charges resulting
<br />from use of its Services, whether or not such use is authorized.
<br />(e) AVAILABILITY OF SERVICES. The Services may not be available at all times due to
<br />interruptions, technical problems, and/or system upgrades and maintenance. All interpreters
<br />provided in conjunction with the Services may not be available at all times and interpreters
<br />will be assigned solely by LanguageLine.
<br />(f) QUALITY CONTROL. Customer acknowledges that LanguageLine from time to time will
<br />monitor calls made through the Service for purposes of quality control.
<br />(g) PURCHASED EQUIPMENT ADDITIONAL TERMS (applies to the InSight App with
<br />Customer -Owned Equipment option only): Customer agrees that (a) the TrueSound patented
<br />technology and related audio equipment will not be used with any non-LanguageLine
<br />equipment/devices, and (b) the Equipment purchased from LanguageLine will not be used
<br />with or for any non-LanguageLine language interpretation services (including software and
<br />Apps). Returns are only accepted for unopened within 30 days and a 15% restocking fee
<br />applies.
<br />(h) LEASED EQUIPMENT ADDITIONAL TERMS: Under this option, LanguageLine will lease
<br />Equipment mutually agreed upon by LanguageLine and Customer for the duration of this
<br />Agreement for a monthly fee. The Parties acknowledge and agree that this Equipment
<br />remains the sole property of LanguageLine and will be returned to LanguageLine,
<br />undamaged, upon termination of this Agreement, unless superseded by a purchasing
<br />agreement. The Parties agree that the Equipment will be used for the sole and exclusive
<br />purpose of the Services and may not be configured, fixed and/or altered for any other
<br />purpose without express prior written consent from LanguageLine. Customer may not use
<br />any leased Equipment or the InSight App with any equipment, app, software or language
<br />services provided (through purchase, lease or otherwise) by a language services provider
<br />LO 2025 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanauageUne.com • CONFIDENTIAL INFORMATION • REV 2,10.25 • 4
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