PSA Between KCPHD and HopeSource Cold Weather Shelter (2)

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role plays a key part in maintaining the shelter's low-barrier, guest-centered approach. Key Responsibilities include: Guest lntake: Perform guest intake and registration, ensuring each individual is welcomed with warmth and respect. Collect necessary information while maintaining confidentiality and adhering to CWS guidelines. Documentation and Record-Keeping: Maintain accurate guest records, including intake details, service needs, and shelter guidelines. Ensure timely entry of data into the guest management database. Guest Services: Provide information about CWS services, shelter rules, and external resources. Assist guests with referrals for additional services, including housing and health support. Food Preparation and Service: Reheat and serve meals to shelter guests, ensuring food safety protocols are followed and meals are distributed efficiently and respectfully. Collaboration: Work closely with the Shelter Coordinator, security, and other team members to ensure smooth operations, address guest concerns, and resolve issues promptly. Crisis Management: Assist in managing conflicts, emergencies, or challenging behaviors during the intake process, following established CWS protocols. Guest Engagement: Foster a compassionate, non-judgmental environment that promotes guest dignity and safety during their stay at the shelter. Staff training requirements (trauma-informed care, de-escalation techniques, etc.). volunteers Volunteers are essential to the daily operations of the Cold Weather Shelter (CWS) and contribute significantly to its mission of providing compassionate, non-judgmental care. Volunteer roles offer flexibility with multiple options, allowing individuals to participate in meaningful ways that suit their availability and skills. The involvement of volunteers not only enhances the shelter's ability to meet guest needs but also fosters a sense of community and shared responsibility in addressing homelessness. It is mandated that a volunteer has received the Cold Weather Shelter Training and Food Handler's Permit prior to staffing a shelter shift. lmportance of Volunteer Engagement The success of the CWS relies heavily on the commitment and support of volunteers. Engaged volunteers help the shelter function smoothly by assisting with critical tasks such as guest check- in, food preparation, and maintaining a clean and safe environment. Their involvement allows the shelter to extend its services and provide more personalized care for guests. Volunteer 7 Version last reviewed on {date}