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rnntAntc <br />I. Introduction..................................................................................................................................4 <br />ProgramOverview.......................................................................................................................4 <br />TargetPopulation........................................................................................................................4 <br />ProgramObjectives......................................................................................................................4 <br />II. Staffing Structure.........................................................................................................................5 <br />Rolesand Responsibilities............................................................................................................5 <br />Directorof Operations............................................................................................................5 <br />ProgramManager....................................................................................................................5 <br />Cold Weather Shelter Coordinator..........................................................................................6 <br />IntakeSpecialist.......................................................................................................................6 <br />Volunteers....................................................................................................................................7 <br />Importance of Volunteer Engagement....................................................................................7 <br />Roles and Expectations for Volunteers....................................................................................8 <br />III. Guest Services.............................................................................................................................8 <br />EligibilityCriteria..........................................................................................................................8 <br />Intake procedures and referral process.......................................................................................8 <br />ShelterPolicies and Rules............................................................................................................8 <br />Conflict resolution and disciplinary actions .................................. Error! Bookmark not defined. <br />Guest Rights and Responsibilities................................................................................................9 <br />Confidentiality and privacy considerations................................................................................10 <br />IV. Operational Procedures............................................................................................................10 <br />DailyShelter Operations............................................................................................................10 <br />Standard operating hours (opening/closing times, shift changes).Error! Bookmark not <br />defined. <br />Check -in and check-out procedures ......................................... Error! Bookmark not defined. <br />Emergency procedures (fire safety, medical emergencies, extreme weather).....................10 <br />FacilityManagement .•.............................................................................................................14 <br />Overview of the physical space (sleeping areas, restrooms, etc.).Error! Bookmark not <br />defined. <br />Maintenance and cleanliness protocols ................................... Error! Bookmark not defined. <br />Version last reviewed on {date) <br />