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7 Requirements of all Lead Grantees and Subgrantees Providing Direct Service <br />— - I <br />7.1 Service Delivery <br />Commerce promotes evidence -based service delivery models that efficiently move people <br />experiencing homelessness into permanent destinations. <br />7.1.1 Access to Homeless Housing Assistance <br />Coordinated entry intake must not require identification, social security cards, birth certificates, or <br />other documentation not required by funders. Households experiencing homelessness should be <br />provided temporary housing if available while documentation is being obtained. Flexible Funding can <br />be used to assist homeless households in obtaining required documentation to access housing. <br />Programs should limit eligibility criteria to those required by funders and/or facility structure (for <br />example, funding for veterans or unit size suitable for families with children). <br />Commerce may not support adding additional eligibility requirements to projects funded with CHG <br />unless CHG funds are used in conjunction/braided with other funds for a program that has that <br />requirement. If you are considering adding new additional requirements you must first check with <br />Commerce for review and approval. <br />7.1.2 Voluntary Services <br />Programs must not terminate or deny services to households based on refusal to participate in <br />supportive services. Supportive services are helping or educational resources that include support <br />groups, mental health services, alcohol and substance abuse services, life skills or independent living <br />skills services, vocational services and social activities. <br />Supportive services do not include housing stability planning or case management. <br />PSH CFH eligible households must be offered a referral to Foundational Community Supports (FCS). A <br />FCS provider directory can be found here. Households are not required to participate in FSC services. <br />7.1.3 Progressive Engagement <br />Lead/subgrantees must employ a progressive engagement (PE) service model. Progressive Engagement <br />includes the following components: <br />✓ Whenever possible, households experiencing a housing crisis should be diverted from entering <br />homeless housing programs through problem -solving conversations, linkages to mainstream <br />and natural supports, and/or flexible, and light -touch financial assistance. <br />✓ Initial assessment and services address the immediate housing crisis with the minimal services <br />needed. <br />✓ Frequent re -assessment determines the need for additional services. <br />✓ Services are individualized and responsive to the needs of each household. <br />✓ Households exit to permanent housing as soon as possible. <br />✓ Having already received assistance does not negatively impact a household's eligibility if they <br />face homelessness again. <br />Income eligibility recertification (every 3 months) can be included in case management and an <br />assessment that determines the need for additional services, but shouldn't be considered the only <br />approach to a PE service model. <br />Page 1 32 <br />