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GUAliBIAN RFID <br />(ii)If Authorized GUARDIAN RFID Personnel receive notice from the Customer that Downtime <br />has occurred or is occurring,GUARDIAN RFID will work with the Customer to promptly <br />identify the cause of the Downtime and will work with the Customer to promptly resumenormaloperations. <br />(iii)Upon timely receipt of a Customer report of Downtime under Section 2(c)of this <br />Addendum C,if any,GUARDIAN RFID will compare that report to its own outage logs andsupportticketstoconfirrnwhetherUnscheduledDowntimehasoccurred,and communicate <br />with the Customer about GUARDIAN RFID's findings. <br />(iv)GUARDIAN RFlD will,at no additional charge to the Customer,do any one or a combination <br />of the following,upon the Customer's written request (which can be made a maxirnum of <br />once per calendar quarter),with such items being provided within si×ty (60)days of theCustomer's written request: <br />(A)provide to the Customer,a written report that documents the preceding calendar <br />quarter's GUARDIAN RFlD OnDemand Availability,Unscheduled Downtime,any root <br />cause,Emergency Maintenance matters,and remedial actions that were undertaken in <br />response to the matters identified in the report. <br />(B)make available for auditing by the Customer the severity downtime reports,incident <br />reports,and other available information used by GUARDIAN RFID in determining <br />whether the GUARDIAN RFID OnDemand Availability has been achieved. <br />(c)Customer Responsibilities Relating to GUARDIAN RFID OnDemand Availability. <br />(i)Whenever the Custorner experiences Downtime,the Customer will follow the support processdefinedinSection8(c)of the Agreement. <br />(ii)The Customer may document,in writing,all Downtime that is experienced during eachcalendarquarterthroughouttheTerm.The Customer may deliver such documentation for <br />any given calendar quarter to GUARDIAN RFID within thirty (30)days of that quarter's end.The documentation may include the supporting incident number(s)and corresponding <br />Downtime(s)e×perienced. <br />GUARDIAN RFID System Agreement|30 <br />©2020 GUARDlAN RFID All rights reserved.GUARDIAN RFID is a U.S.registered trademark. <br />Confidential &Proprietary.(Rev-7/2020)