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GIMRDIANRFID <br />(d)GUARDIAN RFID OnDemand Availability Attainrnent Targets and Actuals.Every calendar <br />quarter,GUARDIAN RFID will compare confirmed Unscheduled Downtime to the GUARDIAN <br />RFID OnDernand Availability Attainment target and actual arnounts listed in the table below.If the <br />actual Attainment does not meet the target Attainment,as shown in the table below,the <br />corresponding Customer Relief,as shown below,will apply on a quarterly basis throughout the <br />Term: <br />Target Actual Customer Relief <br />100%-Prompt,remedial action will be taken. <br />95% <br />Will be deemed to be a Notice of Non-Conforrnity,which will be deemed (i) <br />to have been corrected if the subsequent calendar quarter's Actual <br />GUARDIAN RFID OnDernand Availability is >95%,or (ii)to not have been <br />corrected if the subsequent calendar quarter's Actual GUARDIAN RFID <br />OnDemand Availability is <95%. <br />100% <br /><95%In situations where a Notice of Non-Conformity is deemed not to have been <br />corrected due to the subsequent calendar quarter's Actual GUARDIAN <br />RFID OnDemand Availability being <95%,the Customer will be entitled to <br />terminate the Agreement under Section 18(d)of the Agreement,e×cept that <br />such notice of termination will be effective upon receipt by GUARDIAN <br />RFID. <br />3.GUARDIAN RFID ONDEMAND CLOUD SERVER RECOVERY <br />In the event of a Disaster,GUARDIAN RFID will recover the Customer's data (including Inmate Data) <br />and continue to provide GUARDIAN RFID OnDernand at a recovered or alternate operational data <br />center within the tirnes defined in the table below following the start of such Disaster.GUARDIAN <br />RFID will also provide Customer Relief,as shown below,to the Customer for any calendar quarter <br />where the RPO or RTO targets are not met. <br />Actual Customer Relief <br />£2 Hours Prompt,remedial action will be taken. <br />>2 Hours Will be deemed to be a Notice of Non-Conformity,which is deemed to be <br />RPO not to have been corrected.The Customer will be entitled to terminate the <br />Agreement under Section 18(d)of the Agreement,except that such notice <br />of termination will be effective upon receipt by GUARDIAN RFID. <br />54 Hours Prompt,remedial action will be taken. <br />>4 Hours Will be deemed to be a Notice of Non-Conformity,which is deemed to be <br />RTO not to have been corrected.The Customer will be entitled to terminate the <br />Agreement under Section 18(d)of the Agreement,except that such notice <br />of termination will be effective upon receipt by GUARDIAN RFID. <br />4.INCIDENT PRIORITIES,CHARACTERISTICS,AND RESOLUTION <br />(a)Incident Trackinq.In the event of an issue with the GUARDIAN RFID requiring support,the <br />GUARDIAN RFID System Agreement |31 <br />©2020 GUARDIAN RFID All rights reserved GUARDIAN RFID is a U.S.registered trademark <br />Confidential &Proprietary.(Rev.7/2020)