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GUARDIAN RFID <br />2.GUARDIAN RFID ONDEMAND CLOUD SERVER UPTIME <br />(a)GUARDIAN RFlD OnDemand Availability. <br />(i)Attainment Target.Subject to the terms of this Addendum C,GUARDIAN RFID has an <br />Attainment target to provide to the Customer GUARDIAN RFlD OnDemand Availability of one <br />hundred percent (100%),twenty-four (24)hours per day,every day of the calendar year <br />throughout the Term.GUARDIAN RFID has set GUARDIAN RFID OnDemand Availability <br />Attainment targets and actuals under the terms of Section 2(d)of this Addendum C. <br />(ii)Calculation.The GUARDIAN RFID OnDemand Availability calculation does not include <br />Scheduled Downtime,Customer Error Incidents,Emergency Maintenance (unless <br />GUARDIAN RFlD is the cause of the issue that requires Emergency Maintenance),and <br />Force Majeure Events.For the avoidance of doubt,if GUARDIAN RFID is a cause of an issue <br />that requires Emergency Maintenance,then Downtime resulting from such Emergency <br />Maintenance will be included in the calculation of Attainment. <br />(iii)Scheduled Downtime.GUARDIAN RFID will perform maintenance on GUARDIAN RFID <br />OnDemand only during limited windows that are anticipated to be reliably low-traffic times <br />based on historical information.As of the Effective Date,GUARDIAN RFID performs such <br />maintenance on Wednesdays between 12:00 a.m.and 6:00 a.m.Central time.GUARDIAN <br />RFID will provide the Customer with advance written notice of any change to the current <br />maintenance schedule.If and when any such Scheduled Downtime is predicted to occur <br />during periods of higher traffic,GUARDLAN RF1D will provide advance notice of those <br />windows and will coordinate with the Customer.In instances where maintenance of <br />GUARDIAN RFID OnDemand requires Scheduled Downtime outside of the known <br />maintenance windows described in this Section,GUARDIAN RFID will provide written notice <br />to the Customer at least twenty-four (24)hours prior to any Scheduled Downtime. <br />(iv)Ernerqency Maintenance.If Downtime is known to be necessary to perform any Emergency <br />Maintenance,then GUARDIAN RFID will notify an appropriate Customer contact via email or <br />telephone call,a minimum of four (4)hours or as early as is reasonably practicable,prior to <br />the start of such Emergency Maintenance.GUARDIAN RFID reserves the right to perform <br />unscheduled Emergency Maintenance at any time. <br />(v)Other Maintenance.GUARDIAN RFlD and the Custorner agree that GUARDIAN RFID has <br />the right to perform maintenance that is designed not to impact GUARDIAN RFID OnDemand <br />Service Availability at any time.Any such scheduled maintenance will be considered <br />Scheduled Downtime and will be excluded frorn the calculation of Attainment. <br />(vi)Force Ma|eure.In the event of a Force Majeure Event affecting the GUARDIAN RFID <br />OnDemand Availability,GUARDIAN RFID will provide the Customer with a written notice of <br />the Force Majeure Event and include a description of the facts and circumstances it believes <br />supports that determination. <br />(b)GUARDIAN RFID Responsibilities Relating to GUARDIAN RFID OnDemand Availability. <br />(i)GUARDIAN RFID will monitor GUARDIAN RFID OnDemand Availability under this <br />Addendum C and will make commercially reasonable efforts to (A)address any GUARDIAN <br />RFID OnDemand Availability-related issues that impact the 100%Attainment target,and (B) <br />notify the Customer,either through automated monitoring systems or by other mutually <br />agreed-upon means,that (A)Downtime will occur,if practicable,or (b)if Downtime has <br />already occurred,promptly after it is confirmed. <br />GUARDIAN RFID System Agreement |29 <br />©2020 GUARDIAN RFID.All rights reserved.GUARDIAN RFID is a U.S.registered trademark. <br />Confidential &Proprietary.(Rev.7/2020)