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DocuSign Envelope lD: 6E39B049-FgFB-4568-8844-67D824308E87 <br />AAXCN Master Services and Purchasing Agreement <br />between l\xon and Agency (Online) <br />Bodv'Worn Camera Vlrtual 1-Dav Service (BWG Virtual}. BWC Virtual includes all items in the <br />BWC Starter Service Package, except one day of on-site services. <br />CEW Services are below: <br />4 <br />5 <br />System set up and configuration (Remote Support|r lnstructorJed setup of Axon View on smartphones (if applicable). Configure categories & custom roles based on Agency need. Troubleshoot lr issues with Axon Evidence and Axon Dock ("Dock") access <br />. Work with Agency to decide the ideal location of Dock setup and set configurations on Dock. Authenticate Dock with Axon Evidence using .Administrato/' credentials from Agency. Does not include physical mounting of docks <br />Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence <br />training needs after Axon's has fulfilled its contracted on-site obligations <br />Axon instructor training (Train the <br />. Assistance with device set up and configuration <br />End user go-live ning and support sessions <br />device Axon Evidencer Trai <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />and & roles <br />document packet <br />Configure Axon Evidence categories & custom roles based on Agency need. <br />Troubleshoot lT issues with Axon Evidence. <br />Register users and assign roles in Axon Evidence. <br />For the GEW Full Service Package: On-site assistance included <br />System set up and <br />For the GEW Starter assistance included <br />Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). <br />ldeally, Project Manager will be assigned to Agency 4-6 weeks before rollout <br />Dedicated ProJect ager <br />Best practice implementation planning session to <br />Provide considerations for the establishment of CEW policy and system operations best <br />practices based on Axon's observations with other agencies <br />Discuss the importance of entering metadata and best practices for digital data management <br />Provide referrals to other agencies using TASER cEWs and Axon Evidence <br />For the CEW Full Service Package: On-site assistance included <br />a <br />a <br />a <br />a <br />a <br />For the CEW Virtual assistance <br />System Admin and troubleshooting <br />On-site sessions providing a step-by-step explanation a <br />security, roles & permissions, categories & retention, an <br />nd assistance for Agency's configuration of <br />d other specific settings for Axon Evidence <br />sesslons <br />r Provide training on the Axon Evidence to educate instructors who can support Agency's <br />subsequent Axon Evidence training needs. <br />a F or CEWthe SeruiceFull for 3to ndi atividualsPackageTrainingup ncyAge <br />a thFor cEw for U atindividual <br />Axon Evidence lnstructor <br />TASER <br />and devlce n mentinspectionassig <br />Axon's on-site servrces willteam fun checkctions allonprofessionalperform new c EW Smart <br />and tothem usera Axonon Evidence. <br />iltle: Master <br />Department: Legal <br />)ervrces ano purcnastng Agreement <br />Version:1.0 <br />Release DaEe: 3/ 3l/202I <br />Derween AXon ano Agency (unltne) <br />Page 11 ol 47