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required. With 5 business days notice, a representative can <br />consultation if/when required. The Customer will be billed all <br />11. UPDATES <br />The Company will provide updating and improvements to the <br />technology becomes available. Such updates shall include <br />updates and software enhancements and will be provided at n <br />Software updates and enhancements shall be delivered on <br />12. TRAINING <br />The Company will provide training for operators who will be <br />in the field and for all personnel who will work on system rr <br />13. SUPPORT <br />The Company shall provide Ongoing system support for the <br />renewal period thereof. Support shall include telephone <br />delivery of critical materials, and on-site visits as required. <br />14. ACCESS <br />Customer will provide the Company with reasonable and app <br />writing parking tickets and to data processing personnel who <br />systems. <br />15. SYSTEM FEE COSTS <br />available at Customer for <br />vel costs. <br />system as needs arise and as new <br />xdware upgrades, software <br />additional cost to Customer. <br />lne via FTP site. <br />the ticket issuance devices <br />ment on agency workstations. <br />of the contract and any <br />rt, on-line support, overnight <br />-fate access to both the operators <br />1 be using the computer <br />Customer agrees to pay $70 per month for each wireless field i nit (includes cellular service) <br />and $150 per month system }icense/support/servcr fee. Customer agrees to pay thirty-eight <br />cents for each ticket form purchased (this includes envelopes or remittance). Any applicable <br />WA state taxes for system and supplies will be added. Any on Re visits requested by customer <br />shall be reimbursed to Company at actual travel costs. <br />16. NON-DISCRIMINATION CLAUSE <br />The Company agrees not to discriminate against any employed or applicant for employment <br />because of age, race, creed, color, sex, national origin or ancestry. The Company shall take <br />affirmative action to insure that employees are treated without regard to their age, race, creed, <br />color, national origin, sex or 'ancestry. Such actions shall include, but not be limited to the <br />following: employment, upgrading, demotion or transfer, of ay or other forms of <br />compensation and selection ;for training, including apprenticeship. <br />In the event of the Company's non-compliance with this non-discrimination clause, the <br />contract may be canceled or terminated by Customer. The Company may be declared by <br />Customer ineligible for further contracts with Customer until s tisfactory proof of intent to <br />