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DocuSign Envelope lD: 55885E9C-C664-43ED-90F6-9BB8271 5E28D AAXCN 4 5 Master Services and Purchasing Agreement Bodv-Worn Camera Virtual 1-Dav Service IBWC Virtual). BWC Virtual includes all items in the BWC Starter Service Package, except one day of on-site services. are detailed below: System set up and configuration {Remote Support}o Instructor-led setup of Axon View on smartphones (if applicable)o Configure categories & custom roles based on Agency needo Troubleshoot lT issues with Axon Evidence and Axon Dock ("Dock") access r Work with Agency to decide the ideal location of Dock setup and set configurations on Dockr Authenticate Dock with Axon Evidence using "Administrator" credentials from Agencyr Does not include physical mounting of docks Dock configuration Axon instructor training (Train the Trainer) Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence training needs after Axon's has fulfilled its contracted on-site obligations End user go-live training and support sessionsr Assistrance with device set up and configuration on device use, Axon Evidence, and Evidence Syncr Training Axon Evidence administrator guides, camera implementation guides, network setup guide, sample ries & roles uide lmplementation document pac and System set up and configurationr Configure Axon Evidence categories & custom roles based on Agency need.r Troubleshoot lT issues with Axon Evidence.. Register users and assign roles in Axon Evidence.o For the CEW Full Service Package: On-site assistance includede For CEW Starter Virtual assistance included Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). ldeally, Project Manager will be assigned to Agency 4-6 weeks before rollout Dedicated Project Manager Best practice implementation planning session to include: Provide considerations for the establishment of CEW policy and system operations best practices based on Axon's observations with other agencies Discuss the importance of entering metadata and best practices for digital data management Provide refenals to other agencies using TASER CEWs and Axon Evidence For the CEW Full Seryice Package: On-site assistance included a a a a a For the GEW Starter Package: Virtual assistance included System Admin and troubleshooting training sessions On-site sessions providing a step-by-step explanation and assistance for Age security, roles & permissions, categories & retention, and other specific settin ncy's configuration of gs for Axon Evidence Axon Evidence lnstructor trainingr Provide training on the Axon Evidence to educate instructors who can support Agency's subsequent Axon Evidence training needs.o For the GEW Full Service Package: Training for up to 3 individuals at Agency Training for up to 1 individual at AqencyaFor the GEW Starter ttue: Haster services a Department: Legal Version: 12.0 Release Date: l2l LBI 2O2O no purcnasrng Agreement DeEween Axon ano Agency Page 13 of 49