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DocuSign Envelope lD: 55B85E9C-C664-43ED-90F6-98882715E28D <br />AAXON Master Services and Purchasing Agreement <br />1 <br />Professional Services Appendix <br />Utilization of Services. Agency must use professional services as outlined in the Quote and this <br />Appendix within 6 months of the Effective Date. <br />Bodv-Worn Camera Full Service (BWC Full $ervicel. BWC Full Service includes advance <br />remote project planning and configuration support and up to 4 consecutive days of on-site service <br />and a professional services manager to work with Agency to assess Agency's deployment and <br />determine which on-site services are appropriate. lf Agency requires more than 4 consecutive on- <br />site rchase additional BWC FullService <br />Fodv-Worn Gamera Starter Service (BWG Starter). BWC Starter includes advance remote <br />project planning and configuration support and one day of on-site Services and a professional <br />services manager to work closely with Agency to assess Agency's deployment and determine <br />which Services are appropriate. lf Agency requires more than 1 day of on-site Services, Agency <br />must purchase additional on-site Services. The BWC Starter options include: <br />Title: Master Services <br />2 <br />3 <br />Department: Legal <br />Version: 12.0 <br />Release Oate : 12/ LB I 2O2O <br />o lnstructor-led setup of Axon View on smartphones (if applicable). Configure categories and custom roles based on Agency need. Register cameras to Agency domaino Troubleshoot lT issues with Axon Evidence and Axon Dock ("Dock") accesso One on-site session included <br />System set up.and configuration <br />Work with Agency to decide the ideal location of Docks and set configurations on Dock <br />Authenticate Dock with Axon Evidence using admin credentials from Agency <br />-site assistance, not to include physical mountinq of docks <br />a <br />a <br />a <br />Dock configuration <br />Best practice implementation planning sessione Provide considerations for the establishment of video policy and system operations best <br />practices based on Axon's observations with other agencies. Discuss the importance of entering metadata in the field for organization purposes and other <br />best practice for digital data managemento Provide refenals of other agencies using the Axon camera devices and Axon Evidencer Recommend rollout plan based on review of shift schedules <br />System Admin and troubleshooting training sessions <br />Step-by-step explanation and assistance for Agency's configuration of security, roles & permissions, <br />categories & retention, and other specific settings for Axon Evidence <br />Axon instructor training (Train the Trainer) <br />Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence <br />training needs after Axon has fulfilled its contractual on-site obligations <br />Tailored workflow instruction for lnvestigative Units on sharing Cases and Evidence with local <br />prosecuting agencies <br />Evidence sharing training <br />End user go-live training and support sessionsr Assistance with device set up and configurationo Training on device use, Axon Evidence, and Evidence Sync <br />lmplementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />policies, and categories & roles guide <br />Post goJive review <br />ano Purcnasrng Agreement Detween Axon and Agency <br />Page 12 of49