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DocuSign Envelope lD: 55885E9C-C664-43ED-90F6-988B271 5E28D <br />DocuSign Envelope lD: 8&7460F-8F1 D-455S.A887-86518835E6AD <br />AAXCN Master Services and Purchasing Agreement <br />3.3 The purchase of Regional ASE Services includes 2 complimentary Axon Accelerate tickets <br />per year of the Agreement, so long as the ASE has started work at Agency and Agency is <br />current on all payments for the Regional ASE Service. <br />The I ASE service are listed below: <br />Account Maintenance. Conducting remote training on new features and devices for Agency's leadership <br />' Thoroughly documenting issues and workflows and suggesting new workflows to improve the <br />effectiveness of the Axon program. Conducting weekly conference calls to cover current issues and program status <br />' Visiting Agency quarterly (up to 3 consecutive days) to perform a quarterly business review, <br />discuss Agency's goals for your Axon program, and continue to ensure a successful <br />-C <br />gp-lqv" m q l-! -ol Ap" :t" d gyises- . <br />Direct Support. Providing remote, tier 1 and tier 2 technical support for Axon devices <br />Data Analysis <br />' Providing quarterly Axon usage data to identify trends and program efficiency opportunities. Comparing an Agency's Axon usage and trends to peers to establish best practices <br />Proactively monitori ng the health of inq returns when needed <br />Agency Advocacy. Coordinating bi-yearly Voice of Agency meetings with Device Management team <br />.BeSsrCi ng" g 0d ! r_9--c_l in s" 19 eryy f-qgture rgq qgs! t end ry9j 9 t h"p e 9 <br />4 Out of Scope Services. The ASE is responsible to perform only the Services described in this <br />Appendix. Any additional Services discussed or implied that are not defined explicitly in this <br />Appendix will be considered out of the scope. <br />ASE Leave Time. The ASE will be allowed up 7 days of sick leave and up to 15 days of vacation <br />time per each calendar year. The ASE will work with Agency to coordinate any time off and will <br />provide Agency with at least 2 weeks' notice before utilizing any vacation days. <br />tifle: Master Se <br />Department: Legal <br />Version: 9,0 <br />Release Datet 4/ L7 /2O2O <br />5 <br />ano Purcnasrng Agreement Detween Axon and Agency <br />Page 32 ot 33