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DocuSign Envelope lD: 8047460F-8FlD-4553-.4887-86518835E6AD <br />AAXON <br />4 <br />5 <br />Master Services and Purchasing Agreement <br />are appropriate. lf Agency requires more than 1 day of on-site Services, Agency must purchase <br />additional on-site Services. The BWC Starter ons include: <br />Body-Worn Camera Virtual 1-DayService (BWC Virtual). BWC Virtual includes all items in the <br />BWC Starter Service Package, except one day of on-site services. <br />CEW Services Packa es are detailed below: <br />System set up and configuration (Remote Support)r lnstructor-led setup of Axon View on smartphones (if applicable). Configure categories & custom roles based on Agency needr Troubleshoot lT issues with Axon Evidence and Axon Dock ("Dock") access <br />Dock configuration <br />. Work with Agency to decide the ideal location of Dock setup and set configurations on Dockr Authenticate Dock with Axon Evidence using "Administrator" credentials from Agencyr Does not include physical mounting of docks <br />Axon instructor training (Irain the Trainer) <br />Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence <br />training needs after Axon's has fulfilled its contracted on-site obligations <br />End user go-live training and support sessionsr Assistance with device set up and configuration <br />a Training on device use, Axon Eviden ce, and Evidence Sync <br />lmplementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />policies, and categories & roles guide <br />System set up and configuration <br />. Configure Axon Evidence categories & custom roles based on Agency need. Troubleshoot lT issues with Axon Evidence.. Register users and assign roles in Axon Evidence.. For the CEW Full Service Package: On-site assistance included <br />For the CEW Starter Packa e: Virtual assistance includeda <br />Dedicated Project Manager <br />Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). <br />ldeally, Project Manager will be assi gned to Agency 4-6 weeks before rollout <br />Best practice implementation planning session to include:r Provide considerations for the establishment of CEW policy and system operations best <br />practices based on Axon's observations with other agencies. Discuss the importance of entering metadata and best practices for digital data management. Provide referrals to other agencies using TASER CEWs and Axon Evidencer For the CEW Full Service Package: On-site assistance includedr For the CEW Starter Package: Virtual assistance included <br />System Admin and troubleshooting training sessions <br />On-site sessions providing a step-by-step explanation and assistance for Agency's configuration of <br />tegories & retention. and other specific settings for Axon Evidencesecurity, roles & permissions, ca <br />IiUei Master 5ervrces ano Purcnastng Agree <br />Department: Legal <br />Version: 9.0 <br />Release Date: 4/ 17 /2020 <br />oerween AXon ano Agency <br />Page 1'l of 33