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DocuSign Envelope lD: 8047460F-8F1 D-4553-A887-86518835E6AD <br />AAXON Master Services and Purchasing Agreement <br />1 <br />2 <br />Professional Services Append ix <br />Utilization of Services. Agency must use professional services as outlined in the Quote and this <br />Appendix within 6 months of the Effective Date. <br />Body-Worn Camera Full Service (BWC Full Service). BWC Full Service includes advance remote <br />project planning and configuration support and up to 4 consecutive days of on-site service and a <br />professional services manager to work with Agency to assess Agency's deployment and determine <br />which on-site services are appropriate. lf Agency requires more than 4 consecutive on-site days, <br />en must urchase additional da BWC Full Service tions include: <br />Body-Worn Camera Starter Service (BWC Starter). BWC Starter includes advance remote project <br />planning and configuration support and one day of on-site Services and a professional services <br />manager to work closely with Agency to assess Agency's deployment and determine which Services <br />I itle: Master 5ervrces and Purcnaslng Agreement <br />3 <br />Department: Legal <br />Version: 9.0 <br />Release D ate : 4/ 17 /2020 <br />System set up and configuration <br />r lnstructor-led setup of Axon View on smartphones (if applicable). Configure categories and custom roles based on Agency needr Register cameras to Agency domaino Troubleshoot lT issues with Axon Evidence and Axon Dock ("Dock") access. One on-site session included <br />Dock configuration <br />. Work with Agency to decide the ideal location of Docks and set configurations on Dockr Authenticate Dock with Axon Evidence using admin credentials from Agency <br />On-site assistance, not to include ical mounti of docksa <br />Best practice implementation planning sessionr Provide considerations for the establishment of video policy and system operations best <br />practices based on Axon's observations with other agencies. Discuss the importance of entering metadata in the field for organization purposes and other <br />best practice for digital data management. Provide referrals of other agencies using the Axon camera devices and Axon Evidencer Recommend rollout plan based on review of shift schedules <br />System Admin and troubleshooting training sessions <br />Step-by-step explanation and assistance for Agency's configuration of security, roles & permissions, <br />ca te ories & retenti and other c settin s for Axon Evidence <br />Axon instructor training (Train the Trainer) <br />Training for Agency's in-house instructors who can supporl Agency's Axon camera and Axon Evidence <br />needs after Axon has fulfilled its contractual on-site obli onstraini <br />Evidence sharing training <br />Tailored workflow instruction for lnvestigative Units on sharing Cases and Evidence with local prosecuting <br />aqencies <br />End user go-live training and support sessionso Assistance with device set up and configuration <br />cr Train on device u Axon Evidence, and Evidence <br />lmplementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />policies, and categories & roles quide <br />Post -live review <br />oetween Axon ano Agency <br />Page '10 of 33