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DocuSign Envelope ID: 94D165AB-F367-4157-8526-77F15FF93CD8 4.5 Lost Revenues: In the event of theft, burglary, misplacement, or destruction of revenue collected by Agent or Subagent the Agent is responsible for ensuring customers are notified. Agent is responsible for all costs related to the recovery of revenue. (a) Agent must report all theft or burglary to DOL and local law enforcement. (b) Agent must provide documentation of any insurance claim for loss and also provide any criminal investigation number per Policy and Procedure. (c) Report loss of revenue to SAO. 5. EDUCATION AND TRAINING 5.1. Designation of Training Requirements — DOL Actions: DOL is required to establish training requirements and education necessary for Agent, Agent VLRs, Subagents, and Subagent VLRs. o The trainings may be developed directly by DOL, outside sources, or in collaboration with Agents and other related stakeholders. o The trainings may include a testing component to determine whether the trainee has sufficient understanding of the material and meets minimum requirements for maintaining access to DOL systems. DOL will also provide support service functions to assist Agent, Subagents, and VLRs to meet performance obligations during normal DOL business hours and provide any additional information as needed. 5.2. Fulfillment of Training Requirements — DOL Actions: DOL will notify Agent of all training requirements including an updated list of required trainings and their due dates. The training may be performed live by in-person instruction, written communication, web -based, electronically through a computer-based format, or by using other training methods. DOL will provide initial training to Agent and further provide ongoing training for continuing education. DOL will provide Agent with reasonable notice and flexible opportunities to receive training. DOL will monitor and track all Agent VLRs to ensure that each VLR receives and completes the training within the required timelines. 5.3. Fulfillment of Training Requirements — Agent Actions: Agent shall attend and receive all required trainings. This obligation remains in effect, even if the Agent does not perform VLR obligations and/or have active access to DOL system. If Agent wishes to have a designee carry out its training duties, Agent must first get written approval from DOL. Agent shall provide all training to its Subagents and Subagent VLRs as requested by DOL. Agent will ensure all Agent VLR's, Subagents, and Subagent VLRs complete the required trainings by the designated timelines. Any non -completed training must be reported to DOL. Agent shall track the training of all Subagent VLRs, and provide written verification of all completed trainings to the Agent prior to the timelines associated with each training. Agent shall notify DOL to suspend or terminate VLR access for non-compliance with training requirements. WA State Department of Licensing Page 20 of 26 DOL Reference # K6984 Version: January 2020 Attachment A — Statement of Work County Reference # V01901