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~ Badger Meter <br />BADGER METER <br />BEACON AMA MANAGED SOLUTION <br />MASTER AGREEMENT <br />Kittitas (~()U nt y <br />\\ '" " 11 I r.. • I , I,,'" <br />If Customer suspects that the Monthly Billing Data Service Promise has not been met for a particular <br />Billing Cycle, (a) Customer shall notify Badger Meter, in writing, within twenty-four (24) hours of <br />the occurrence, via email (techsupport@badgermeter.com) of the Count of Billing Reads and Count of <br />Total Billing Cycle of managed solution endpoints; (b) the specific time and date when the billing <br />read file was generated. <br />Service Credits <br />If Badger Meter fails to meet the Monthly Billing Data Service Promise, the following Service Credits <br />apply: <br />% of Successful Billing Service Credit <br />Reads in the Applicable (% of monthly recurring <br />Billing Cycle fees) <br />~97.0% 0% <br />~95.0% and <97.0% 5% <br />~90.0% and <95 .0% 10% <br />~90 .0% 25% <br />©2015 Badger Meter, Inc. Confidential and Proprietary to the extent permitted by law Page 28 of 32