AFS between KC and HopeSource CWS 26-27

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Page | 44 or as it may be amended. The Fair Housing Act currently prohibits discrimination because of race, color, national origin, religion, sex, disability or family status. The Fair Housing Act prohibits enforcing a neutral rule or policy that has a disproportionately adverse effect on a protected class. Local nondiscrimination laws may include additional protected classes. Lead/subgrantees serving households with children must serve all family compositions. If a program operates gender-segregated facilities, the program must allow the use of facilities consistent with the client’s gender expression or identity. All emergency shelter facilities must meet the Americans with Disabilities Act (ADA) standards to the maximum extent feasible. 7.7 Prohibitions ✓ Lead/subgrantee may not require households to participate in a religious service as a condition of receiving program assistance. ✓ Lead/subgrantees may not deny emergency shelter to households that are unable to pay fees for emergency shelter. ✓ If a program serves households with children, the age of a minor child cannot be used as a basis for denying any household’s admission to the program. 7.8 Client File Check List Lead/subgrantee must use the CHG Client File Checklist to record the contents of each client file. Programs may create their own checklist but the components of the CHG Client File Checklist must be included. 7.9 Consent to Review Information in the Benefits Verification System All household members must provide informed consent for lead/subgrantees to review confidential information in the Benefits Verification System (BVS) on the form DSHS 14-012(x)(REV 02/2003). See Appendix H: Access to the DSHS Benefits Verification System Data Security Requirements for more information. This form must be kept in the client file. 7.10 Complaint Procedure (replaces formerly titled Grievance Procedure) Lead/subgrantees must have a complaint procedure for: ✓ all households seeking or receiving services, ✓ employees and volunteers, and ✓ public upon request The Complaint Procedure must include: ✓ Contact information for who is responsible for handling complaints ✓ A description of how to submit a complaint • The submission process must allow for submission of anonymous complaints. An anonymous complaint and/or a complaint submitted using an alias must be identified as such for records purposes. ✓ Timelines, including expected follow-up response times. ✓ A description of how complaints will be addressed at the lead/subgrantee level.