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Master Solutions Agreement <br /> <br />A-5 <br />Revised August 2022 <br />MSA <br />(ii) Non-Completion Notice. If Client reasonably believes Trace3 has not completed provision of the Services <br />described in the Completion Certificate in substantial conformance with the applicable Deliverable <br />Specifications, Client will notify Trace3 in writing of its specific reasons for rejecting completion and delivery <br />of the Services within five business days from Client's receipt of the Completion Certificate (a "Non- <br />Completion Notice"). Trace3 will promptly address and remedy Client's issues described in the Non- <br />Completion Notice and will re-submit the Completion Certificate for Client's signature. <br />(iii) Absent (i) Client's timely delivery of either a signed Completion Certificate or a Non-Completion Notice within <br />the period set forth in Section 5(b)(i), and (ii) Client's confirmation of acceptance or rejection of the Services <br />within fifteen (15) business days after Trace3 provides written notice of such failure, the Services will be <br />deemed accepted. <br />6. DOCUMENTATION <br />Trace3 will provide Client one copy of any documentation or written Deliverables required under the applicable <br />Purchase Order or SOW. Upon completion of a Purchase Order or SOW, Trace3 will archive all material <br />documentation, written Deliverables and other material work product generated in connection with such Purchase <br />Order or SOW (including any material project memorandums, status reports, test data, drawings, presentations and <br />reports) and will retain such documentation for a period of two years following the completion of work. <br />7. TRADEMARKS <br />Neither Party will use, without prior written consent of the other, any trademark or trade name of the other, or any <br />other word or device likely to be confused therewith as part of the other's corporate, firm or trade name in connection <br />with any form of advertisement or otherwise. <br />8. COMPENSATION <br />(a) Fees. Client will pay Trace3 the Fees set forth in the applicable SOW or Purchase Order for providing the <br />Deliverables. The Fees include all elements of cost (direct labor, overhead, general and administrative expenses <br />and profit) incurred by Trace3 in providing the Deliverables. <br />(b) Purchase Orders. Prior to Trace3 commencing the provision of Deliverables, Client will provide Trace3 with a <br />Purchase Order, reflecting an obligation to purchase all Deliverables described in the applicable SOW and the total <br />cost for such Deliverables. <br />(c) Expenses. Trace3 will invoice Client for any expenses incurred in connection with the provision of Deliverables, at <br />cost and without mark-up, to the extent allowed by the applicable SOW or Purchase Order. Upon Client's written <br />request, Trace3 will provide supporting documentation for such expenses. <br />9. INVOICING AND PAYMENTS <br />(a) Invoicing. <br />(i) Products. Trace3 will invoice Client for all Fees for Products and related installation Services upon shipment <br />of such Products from Trace3 or a Products distributor or manufacturer, as applicable, including whole or <br />partial orders.