0127 - Case Manager - 2708 - Final Draft

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Kittitas County,Washington • Obtain knowledge of each court's record system and procedures, i.e.: JIS, Enterprise Supervision, Enterprise Justice, and ACCESS. • Maintain positive communication with court clerks,judges, attorneys and law enforcement as directed. • Maintain a good working knowledge of the court, its rules, regulations and any policy changes. • Operate computer systems to retrieve data and enter data. • Handle and maintain office contact with offenders and public in a professional manner. • Respond to and answer questions from offenders and the community regarding probation as directed. • Support clear lines of communication with treatment agencies and courts. • Develop knowledge of available departmental services to assist law enforcement, courts and community agencies. • Maintain the confidentiality of client records in contacts with the public and other agencies. • Monitor the safety of co-workers when dealing with violent or aggressive offenders. • Update skills through appropriate training to ensure the safety of self and others. • Notify law enforcement agencies of safety issues to potentially hazardous situations. OTHER FUNCTIONS: • Attend training to improve existing skills and develop new skills. • Participate actively in case staffing and performance reviews. • Review existing policy and develop professional practices in probation and criminal justice system work. • Attend and participate in professional associations. • Maintain an appropriate professional attitude, appearance and participate in appropriate stress reduction methods. • Develop and expand skills for professional enhancements by learning and observing probation officer functions under direction by supervisor. • Maintain WSP Access level 2 qualification through careful application and training. • Function as the department's Terminal Agency Coordinator(TAC) as assigned by the Chief Probation Officer. This job description is a summary of the primary functions and expectations for this position.Additional department-related duties may be assigned as required. MINIMUM QUALIFICATIONS: • High School Diploma or GED. • Associate's Degree or at least two(2)years of higher-level education in Social Sciences, Psychology, Sociology, or related field. • Two (2) or more years'experience working in a confidential office setting. • Valid Washington State Driver's License. • A criminal history and background check will be performed on qualified applicants. Convictions may preclude candidates from employment in certain circumstances. Factors such as seriousness of the conduct, number of convictions,the place and manner in which the position will be performed, and anyverifiable information related to the candidate's rehabilitation,good conduct,work experience, education, and training will be taken into consideration. REQUIRED KNOWLEDGE/SKILLS/ABILITIES: • Ability to communicate effectively, both in verbal and written form. • Ability to deal with potentially aggressive or hostile offenders and family members. 2