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<br />©2025 Lumifi Cyber, Inc. All rights reserved. <br />PRIVATE - Controlled by Lumifi Cyber <br /> <br />5/18 <br />PRIVATE - Controlled by Lumifi Cyber <br />CHANGE IN SERVICE <br />If Customer wishes to change the scope of their service, including: <br />• Adding additional LUMIFI Services <br />• Changing the in-scope products or logs that LUMIFI monitors <br />• Changing the environment LUMIFI monitors, such as adding a Microsoft <br />tenant, AWS tenant, or adding a new Collector or Virtual Sensor <br />Then the Customer must reach out to their LUMIFI Customer Success Manager. <br /> <br />LUMIFI’s Customer Success Manager will walk Customer through the change in <br />service process and communicate those changes to the wider LUMIFI team to <br />ensure accurate service delivery. A change in service may warrant an addendum <br />to the solution design, a change to the Integration List, or may involve a change <br />request to the existing contract, depending on the requested change. <br /> <br />If Customer has a question about their service or has a product or service <br />support inquiry, LUMIFI’s Customer Success Manager is the correct LUMIFI <br />contact to whom the question, inquiry or request should be directed. <br />DATA LIMITS <br />Some LUMIFI services have limits on the amount of data that can be sent to <br />LUMIFI over a timeframe that is specified on the Statement of Service order form. <br />If required, Customer can purchase Additional Data as they grow their business <br />or integrate additional security products. <br /> <br />For LUMIFI’s MDR service (CI-MDR), both Customer and LUMIFI will have Portal <br />access to view Customer’s data usage. The Customer will work with LUMIFI in <br />good faith to reduce data usage once contracted monthly data limit has been <br />achieved. Data usage overages will be billed in accordance with the Statement of <br />Service. <br /> <br />For LUMIFI’s Log Retention service (CI-LR), LUMIFI will work with Customer to <br />ensure that their current usage is known to ensure that Customer’s annual logs <br />retained align with expectations. If Customer is forecasted to go over their <br />annual allotment, LUMIFI will work with Customer to better refine the logs <br />stored or additional data storage must be purchased. <br />