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<br />©2025 Lumifi Cyber, Inc. All rights reserved. <br />PRIVATE - Controlled by Lumifi Cyber <br /> <br />6/18 <br />PRIVATE - Controlled by Lumifi Cyber <br />CUSTOMER ONBOARDING & SERVICE ACTIVATION <br />MDR <br />ONBOARDING & <br />ACTIVATION <br />(CI-MDR) <br />Lumifi Cyber’s onboarding process starts from the effective date of the Statement of <br />Service and lasts until the last security product is activated. Lumifi Cyber will work with <br />Customer throughout the process, provide documentation and assistance, and provide <br />reasonable assistance for 3rd party product integration. The list of Customer’s in-scope <br />products that will be onboarded for the Managed Detection & Response service are <br />documented in the Integration List. LUMIFI’s onboarding obligation shall be conditioned <br />at all times on Customer’s timely engagement and support as specified herein and as <br />otherwise reasonably required by LUMIFI. <br /> <br />During onboarding, LUMIFI will work with Customer to establish communication <br />protocols for response, support, incident escalation, and service reviews. Additionally, <br />LUMIFI will finalize customer network, business, and contact information for use during <br />the service. <br /> <br />Customer responsibilities during MDR onboarding: <br />• Provide timely responses and make reasonable resources available to ensure <br />expedient service activation <br />• Ensure Customer security integrations are correctly configured, and all products <br />are set up and sending data as laid out in LUMIFI’s onboarding documentation <br />• Ensure Customer’s security products are correctly configured and monitoring <br />desired devices, accounts, and networks within Customer’s environment <br />• Ensure security products are correctly licensed for LUMIFI integration and <br />LUMIFI actions where relevant <br /> <br />MDR is activated once the following are completed: <br />LUMIFI will verify security products by ensuring successful transfer of log and/or alert <br />data. <br /> <br />RAPID <br />QUARANTINE <br />PLAYBOOK <br />ACTIVATION <br />(CI-MDR) <br />LUMIFI’s actions are governed by the Rapid Quarantine Playbook, which detail when <br />LUMIFI is authorized to take certain specified actions, when LUMIFI should not take <br />action, and defines contact protocols. Customer can opt-in to these service components <br />by completing the playbook. <br /> <br />Rapid Quarantine is activated once the following are completed: <br />• Customer has completed and signed, and LUMIFI has accepted, the Rapid <br />Quarantine Playbook(s) <br />• LUMIFI and Customer have successfully tested the agreed rapid quarantine <br />action(s) <br /> <br />Completing these playbooks will authorize LUMIFI to take the actions detailed in the <br />playbook during a confirmed incident as laid out in the Rapid Quarantine Playbook. <br />LUMIFI will provide assistance in filling out the playbooks and what the impacts of <br />various options are. Specific recommendations or evaluation of customer environments <br />and risk tolerances would require additional professional services, governed and <br />charged in a separate Scope of Work.