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Public Health Infrastructure Communications • Communications plan—Jess Santos, our Communications Coordinator, has developed our first Communications Plan for the department.This outlines our communications strategy and how we implement that over the next few years.Asa part of this plan,we are developing many additional tools and guides specific to different communication elements and needs. • Brand voice-our brand voice is how our department communicates to the public and why. This document outlines the key characteristics that guide our voice and tone:trustworthy, community-focused, knowledgeable, humble, positive, and professional. • Social media process and training- utilizing our brand voice and communications plan as the guides,we have been revising our social media strategy and hosting training for staff. • Customer journey mapping-we are documenting how each division works with the public and their stakeholders and identifying where the opportunities for improvement. • Reach plan -this document describes who our audiences are and how we reach them.We will be expanding this project to centralize all partner contacts to better streamline outreach and promotion efforts. • Website-Jess is reviewing our current website content in preparation for the new website project.Jess is also researching website best practices and drafting page designs that will provide the most useful user experience to navigate our new website. Epi • Data handbook and policy-these documents will outline the basics of data in our department and how to use and interact with data for all department roles. • Behavioral Health Needs Assessment-the key informant interviews, community survey, and focus groups are complete. Lianne Bradshaw, our epidemiologist, is also pulling quantitative data indicators.We are analyzing the data and starting to draft the report. • Data Sharing Agreement renewals—these are the agreements with the Washington State Department of Health that get us access to state and other specialized data to inform and support our work. Each renewal requires careful review, often takes a lot of communication with DOH to finalize. • Community air quality survey launch (in collaboration with Assessment) -this survey is to gather information about how smoke and poor air quality affects residents of Kittitas County. Follow up Point in Time (PIT) surveys will be deployed if there are wildfire events in the upcoming months. • Measles communication - Lianne is communicating the most recent Washington case information with Jess to distribute to the public.We are working on an overall Communicable Disease Communications Plan to know when to share information with the public. It is a challenging balance to be transparent vs. overcommunicating and desensitizing residents to the important information we are providing. • Lianne worked with Kelly Bacon, our Local Emergency Response Coordinator, on a successful measles tabletop exercise with KVH and other local partners. • Child Fatality Review data - Lianne is pulling data for the Health Promotion (HP)team to complete case review.This data is extremely sensitive and is being carefully packaged for HP's review. 23