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1P PERMITIUM <br />Customer's Project Commitment <br />• Customer agrees to work expediently with Permitium to provide all necessary information, graphics and <br />other resources as needed in order to go live with the Permitium solution by the mutually agreed upon <br />go -live target date (typically the term start date for the subscription or transaction services). <br />• Complete user training for customer staff, with each trained user thereby both contributing to the User <br />Acceptance Testing ("UAT") process as well as demonstrating personal proficiency with the SaaS <br />solution's final configuration. Each trained user will be expected to process at least 5 'test' orders by <br />transaction type prior to the Permitium SaaS solution go -live <br />• Customer to place live Permitium site links throughout their agency website, with clear instructions <br />directing public usage of the Permitium service(s) as the sole method for submitting applications or record <br />requests <br />Implement in -office "kiosk mode" processing workflow upon go -live, with customer office staff then <br />directing 100% of in -person applications to utilize Permitium site from citizens' personal devices or <br />customer -provided IT equipment <br />5 Permitium Confidential - v20250125 <br />