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The Change Order Review Period will commence the day the Change Order request is received in writing by the party being asked for the Change Order. During the Change Order Review Period, HARRIS will provide the CLIENT with all information material to the requested Change Order, regardless of which party initiated the Change Order, including but not limited to any additional fees thatwould be incurred, the impacts on the relevant Deliverables, and any alteration of the MS Project Schedule that would result if the Change Order were agreed to. HARRIS will also, during the Change Order Review Period, provide a time and materials or a Fixed Price cost based on the CLIENT's desired pricing model. During the Change Order Review Period, the CLIENT will provide HARRIS with any information reasonably requested by HARRIS to evaluate any Change Order requested by CLIENT. Change Order Approval lf both the CLIENT and HARRIS agree to the change, all relevant terms shall be documented in the Change Order. Any charges not already specified in the Statement of Work, or which are different than those in this Statement of Work will be noted in the Change Order. Any additional services performedby HARRIS because of a Change Order will require the payment to HARRIS of additional fees as agreed. Upon approval, CLIENT and HARRIS will sign the Change Order document and have the executed copy stored in the project document repository. Change Order Rejection lf agreement on a requested Change Order does not occur by the end ofthe Change Order Review Period, the change order is considered rejected. At this point, either party may initiate the conflict resolution process set forth in this Statement of Work regarding the requested Change Order, unless the change solely regards a Deliverable that was completed and accepted before the request for the Change Order was made. Change Request/Change Order Log HARRIS will maintain an ongoing log of all Change Orders during the life of the project. This will be accessible to CLIENT. Conflict Resolution Process HARRIS recommends three levels for conflict escalation: 1. Project Managers to 2. Sponsors/Directorto 3. Executive (VP, EVP, GM). One representative from HARRIS and representatives from CLIENT are designated at each level. All issues must be in written form - providing details, impacts and alternative resolutions. lf the parties are unable to resolve a dispute through this informal process, then they will follow the formal Dispute Resolution process that is set forth in the Software lmplementation Services Agreement. 38 Cayentq V9 Statement of Work