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ll. Staffing Structure ...................5 <br />Contents <br />l. lntroduction <br />Program Overview. <br />Target Population .. <br />Program Objectives <br />Roles and Responsibilities... <br />Director of Operations <br />Program Manager..... <br />Cold Weather Shelter Coordinator <br />lntake Specialist <br />lmportance of Volunteer Engagement <br />Roles and Expectations for Volunteers <br />4 <br />4 <br />4 <br />4 <br />5 <br />5 <br />5 <br />6 <br />6 <br />Volunteers.. .........7 <br />7 <br />8 <br />Eligibility Criteria 8 <br />lntake procedures and referral process........ ...................8 <br />Shelter Policies and Rules ...........................8 <br />Conflict resolution and disciplinary actions.Error! Bookmark not defined. <br />Guest Rights and Responsibilities ................9 <br />Confidentiality and privacy considerations................. .......................10 <br />lV. Operational Procedures................... .........10 <br />Daily Shelter Operations .......10 <br />Standard operating hours (opening/closing times, shift changes).Error! Bookmark not <br />defined. <br />Check-in and check-out procedures.Error! Bookmark not defined. <br />Emergency procedures (fire safety, medical emergencies, extreme weather)..................... 10 <br />Facility Management t4 <br />Overview of the physical space (sleeping areas, restrooms, etc.).Error! Bookmark not <br />defined. <br />Maintenance and cleanliness protocols Error! Bookmark not defined. <br />2 <br />Version last reviewed on {date}