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environment. This includes adhering to basic rules for safety and cleanliness and participating in <br />shelter procedures like check-in and intake. By embracing both their rights and responsibilities, <br />clients can experience an environment where their choices are valued, while fostering a <br />cooperative and respectful community at CWS. <br />Confidentialitv and Privacv <br />CWS is deeply committed to safeguarding the confidentiality and privacy of all guests. Personal <br />information gathered during intake or service provision is securely stored and only accessible to <br />authorized staff. lnformation is shared with outside entities only if the guest has provided explicit <br />consent through a sioned Releose of lnformotion, or if leoallv required bv a worrant. Guests have <br />full control over how their personal data is shared and can request updates orclarification about <br />their records. By upholding strict confidentiality standards, CWS ensures that clients feel safe and <br />respected, fostering trust and security throughout their stay. <br />lV. Operatio nal Procedures <br />Dailv Shelter Operations <br />Evening Shift (6:00 PM - 10:00 PM) <br />The first shift is responsible for setting up and opening the shelter as well as checking in guests. <br />. HopeSource staff and volunteers arrive on site at 6:00 PM <br />. Make a visual assessment of the conditions outside the shelter in case any snow needs to be <br />removed, or the walkway is icy. <br />. Ensure all materials needed are available, i.e. plastic totes, mats, sleeping bags, cleaning <br />supplies, coffee, etc. <br />. As the guests come in between 6:30-8;00 PM, one volunteer will log them into the shelter. <br />. Work with guests to place their belongings, except the items they need for the evening, into <br />a large plastic tote. lt will be labeled with the guest's name and stored for the evening. <br />r Direct the guest to the sleeping area of the facility. <br />. lssue sleeping bags and blankets and sleeping mat is available. <br />. Lock doors at 8:00 PM. <br />. HopeSource staff will do a preliminary intake for any new guests. <br />. Ensure guests are aware of all emergency exits in the building and outdoor areas in case they <br />must leave in an emergency. <br />. Prepare, serve and clean up the evening meal. <br />. Maintain the Logbook - The shelter logbook should be used to note any actions or incidents <br />that happen during your shift. Security patrols, guest incidents and any other activity should <br />be noted in the log with the time of each incident. <br />. Staff reserve the right to trespass guests that repeatedly or seriously violate shelter rules; <br />these individuals names will be highlighted in the guidebook. <br />Version last reviewed on {date} <br />10