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Response <br />the process. The City will also work with local builders, developers, and stakeholders to get their <br />perspectives on the most challenging parts of the process and how to change them. <br />Through this review and implementation of process improvements the City will also incorporate <br />necessary changes to comply with SB 5290, which go into effect in 2025, by having a better <br />understanding of which permit types are likely to take longer so that written justification can be <br />provided, and to document and develop clear policies and procedures for all staff including those <br />necessary that will govern deadline extensions. <br />Through this permit process improvement work we anticipate implementing recommendation <br />nos. 1 and 3-6. <br />Cost of Service and Staffmg Levels <br />Recommendation number 2 of the performance audit is to analyze cost of service and staffing <br />levels needed to achieve 120-day performance. With better documentation and a road map of <br />how to streamline the process as noted above, the City anticipates being able to more effectively <br />measure the typical amount of staff time it takes to review and process each permit type. With <br />staff time identified, the costs and appropriate staffing levels could be estimated. This analysis <br />would likely not occur until after the permit process improvement work is completed. <br />Reporting on Permit Processing Times <br />The performance audit notes that only one-third of local governments report on permit timelines, <br />and even fewer included all information required by law. In recent years the City has reported on <br />its website the average permit turnaround times for a variety of permit types. Future City efforts <br />will include a more thorough reporting of timelines as well as including all required elements <br />noted within statute and the recently passed provisions under SB 5290. <br />Key Performance Indicators <br />A citywide effort is getting underway to develop Key Performance Indicators (KPIs) to track and <br />report on the performance of the City's services. While the KPI initiative is citywide, it will be <br />closely coordinated with the permit process improvement work noted above so that when <br />improvements are implemented there will be a system of tracking performance to address those <br />areas that are not meeting performance targets in a more ongoing and regular basis. <br />Again, thank you for your staffs collaboration and careful review of our permitting processes <br />and timelines. <br />Sincerely, <br />Bristol S_ 1=11iIIL,Ion <br />City Manager <br />cc: Mayor and Councilmembers <br />Andrew Bauer, Director of Planning and Community Development <br />GraWth Managt anent )Act - Agency Response 143 <br />