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Audit Results <br />L.. i�- l�.�'7U �t�.l� i�.(�;Iili T�ILC�C <br />r, r, <br />0 <br />fj I j <br />Z,{. �I ,(' ( fr�($l L_'LtJ ,1 L4irs o <br />Results in brief <br />Although audited governments used many leading practices around permit <br />processing, most did not fully apply practices related to continuous improvement. <br />All audited governments used leading practices related to education and outreach. <br />In addition, most had partially implemented staffing flexibility plans for high - <br />volume periods. However, audited governments could also improve their <br />implementation of continuous improvement practices. <br />Although audited gL\1,Q-.',, nments used many <br />leading practices, did not fully apply those <br />related to continuous 1 �iiprovement <br />The Governor's Office for Regulatory Innovation and Assistance (ORIA) has <br />published leading practices for local government permitting. ORIA developed <br />six themes of leading practices in consultation with local governments and the <br />development industry in Washington with the purpose of improving permit <br />processes. <br />• Ensure complete applications. Define what constitutes a complete <br />application and communicate it to applicants. Establish a process to verify <br />these required items are present when an application is submitted. <br />• Build mutual understanding. Educate both employees and applicants on <br />the steps of the permit process and why those steps are in place. <br />• Engage stakeholders early. Bring together reviewers and applicants as early <br />as possible, to identify and discuss critical permit requirements to avoid <br />rework later in the process. <br />• Use information technology (IT) tools. Use online application portals <br />and electronic permit tracking systems to improve communication with <br />applicants and maintain accurate project records. <br />• Develop systems for staffing flexibility. Maintain performance during <br />busy periods with approaches such as cross -training, contracting and <br />interlocal agreements. <br />Growth Management Act Audit Results 127 <br />