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L <br /> Recommendations <br /> For the six audited cities and counties <br /> To address permit review performance that does not achieve 120-day <br /> compliance,as described on pages 13-23,we recommend the agencies: <br /> 1. implement continuous improvement methods,or continue work in <br /> progress,which can include: <br /> • Building detailed flowcharts of existing process <br /> • Ensuring the accuracy of data by promptly recording when <br /> applications are submitted,deemed complete,sent out for more <br /> information and approved <br /> • Calculating work time,wait time,and overall performance <br /> • Analyzing the results <br /> • Developing change recommendations <br /> • Implementing changes and measuring results <br /> 2. Analyze cost of service and staffing levels needed to achieve 120-day <br /> performance,such as determining the direct labor and overhead for each <br /> type of permit. <br /> To address a lack of transparency and predictability for permit applicants <br /> in their jurisdiction,as described on pages 24-26 and 32-34,we recommend <br /> the agencies: <br /> 3. Develop clear policies or procedures governing deadline extensions, <br /> which can include: <br /> At what point(s) in the review process it is appropriate to initiate an <br /> extension <br /> What types of circumstances warrant an extension <br /> Standard lengths of time for extensions or how to determine the length <br /> of time <br /> 4. Establish longer deadlines for permit types that are known to take longer, <br /> with written justification <br /> 5. Prepare for the updated permit performance reporting requirements <br /> that will go into effect in 2025 by assessing their ability to meet the <br /> requirements and developing any necessary capabilities(such as <br /> information systems)to produce those reports. <br /> Growth Management Act — Recommendations 36 <br />