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F G,4,C. U Z; F i F FIV (d),11ri�lIu T­, <br /> 0 "INE J C <br /> L' -T <br /> Results in brief <br /> Although audited governments used many leading practices around permit <br /> processing,most did not fully apply practices related to continuous improvement. <br /> All audited governments used leading practices related to education and outreach. <br /> In addition,most had partially implemented staffing flexibility plans for high- <br /> volume periods.However,audited governments could also improve their <br /> implementation of continuous improvement practices. <br /> Although auditera' L. LTSC,.C�.. <br /> leading practices, dd v L fu[I-y �,,p,,,pjy those <br /> related to continuous i,-a prove. ant <br /> The Governor's Office for Regulatory Innovation and Assistance(ORIA)has <br /> published leading practices for local government permitting.ORIA developed <br /> six themes of leading practices in consultation with local governments and the <br /> development industry in Washington with the purpose of improving permit <br /> processes. <br /> Ensure complete applications.Define what constitutes a complete <br /> application and communicate it to applicants.Establish a process to verify <br /> these required items are present when an application is submitted. <br /> • Build mutual understanding.Educate both employees and applicants on <br /> the steps of the permit process and why those steps are in place. <br /> • Engage stakeholders early.Bring together reviewers and applicants as early <br /> as possible,to identify and discuss critical permit requirements to avoid <br /> rework later in the process. <br /> • Use information technology(IT)tools.Use online application portals <br /> and electronic permit tracking systems to improve communication with <br /> applicants and maintain accurate project records. <br /> Develop systems for staffing flexibility.Maintain performance during <br /> busy periods with approaches such as cross-training,contracting and <br /> interlocal agreements. <br /> Growth Management Act Audit Results 27 <br />