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Vancouver's data for civil permits,in Exhibit 8, Exhibit 8- Percent of Vancouver civil <br /> showed even greater improvement in meeting the permits processed,total time vs. hands-on <br /> 120-day deadline when hands-on government government time <br /> time was compared to total time.As the blue permits processed within or over 120 days,2019-2022 <br /> bars show,when using total-time data,the city Note:Numbers may not add to 100%due to rounding <br /> completed just 43 percent of its civil permits on Hands-on <br /> time,but when using hands-on government time, government time <br /> it completed 88 percent of permits on time. <br /> Total time <br /> Within <br /> 120 days <br /> More than 2% 9% <br /> 120 days 1%— <br /> 26% <br /> Key <br /> 21% 121-180 days <br /> 181-365 days <br /> More than 365 days <br /> Source:Permitting data supplied by audited governments. <br /> included project complexity, staffing shortages <br /> and inefficient processes <br /> As the comparison of total time versus hands-on government processing time <br /> in two audited governments showed,one important factor in overdue permits <br /> approved after the 120-day deadline is outside the government's control:the <br /> response time of the applicant.When permit staff return an application with <br /> questions or require additional documents,they must set the application aside <br /> until the applicant replies.However,applicants sometimes turn in a response <br /> that does not address all the concerns,requiring another round of questions and <br /> answers.Because each response requires a new review,it can quickly add additional <br /> processing time for the government. <br /> Growth Management Act - Audit Results 21 <br />