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<br /> 17 <br /> <br />Cayenta V9 Statement of Work <br /> <br />Deliverable <br />Name <br />Mock Go Live <br />Deliverable <br />Description <br />HARRIS will conduct a mock-go live prior to the go-live, ensuring the cutover checklist is sufficient to <br />ensure a successful cutover at go-live. <br />HARRIS <br />Responsibilities <br />• Prepare mock go-live checklist <br />• Review mock go-live checklist with CLIENT <br />• Execute HARRIS-assigned tasks per the checklist <br />• Make any necessary changes to checklist based on mock go-live execution <br />CLIENT <br />Responsibilities <br />• Review mock go-live checklist and add any additional tasks for CLIENT <br />• Execute CLIENT-assigned tasks per the checklist <br />• Provide feedback on mock go-live execution for the purpose of checklist revision <br />Deliverable <br />Acceptance <br />Criteria <br />Completion of mock go-live activities per the mock go-live checklist <br /> <br />Deliverable ID 1.16 <br />Deliverable <br />Type <br />Fixed Price <br />Deliverable <br />Name <br />Go Live Services <br />Deliverable <br />Description <br />HARRIS and CLIENT will execute the assigned tasks, per the go-live cutover checklist, over the planned <br />one (1) day go-live time frame. <br />HARRIS <br />Responsibilities <br />• Execute HARRIS-assigned tasks per the go-live cutover checklist <br />• HARRIS will be available on go-live weekend to perform HARRIS-assigned tasks per the go-live cutover <br />checklist. <br />CLIENT <br />Responsibilities <br />• Execute CLIENT-assigned tasks per the go-live cutover checklist <br />• CLIENT will be available on go-live weekend to perform CLIENT-assigned tasks per the go-live cutover <br />checklist. <br />Deliverable <br />Acceptance <br />Criteria <br />Completion of go-live activities per the go-live checklist and CLIENT can access and use the CAYPROD90 <br />environment for production purposes <br /> <br />Deliverable ID 1.17 <br />Deliverable <br />Type <br />Fixed Price <br />Deliverable <br />Name <br />Support Transition & Project Close <br />Deliverable <br />Description <br />HARRIS transitions CLIENT from assigned Project Team back to Cayenta Support and formally closes the <br />project. The period of post go-live support provided by the Project Team will be four (4) weeks from the <br />date of go-live. <br />Acceptance of this deliverable signifies the acceptance of the project and official project close. <br />HARRIS <br />Responsibilities <br />• Facilitate handover meeting from Project Team to Cayenta Support <br />• Deliver Support Transition document to CLIENT and Cayenta Support <br />• Remediate P1 & P2 priority incidents <br />CLIENT <br />Responsibilities <br />• Attend handover meeting <br />• Validate & close P1 & P2 priority incidents <br />Deliverable <br />Acceptance <br />Criteria <br />HARRIS provides Support Transition document <br />All P1 & P2 incidents logged for the project have been remediated <br /> <br />Deliverable ID 2.01