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<br />Contents <br />Executive Summary & Overview ................................................................................................................... 1 <br />Customer Profile ........................................................................................................................................... 2 <br />Project Start Pre-Requisites .......................................................................................................................... 4 <br />Project Scope – Products & Services ............................................................................................................. 5 <br />General ...................................................................................................................................................... 5 <br />Version 9.2 Upgrade ................................................................................................................................. 6 <br />Oracle to SQL Server Conversion .............................................................................................................. 6 <br />Connect Web Products Implementation .................................................................................................. 6 <br />New Product Implementation .................................................................................................................. 7 <br />Health Check (FMS & HCM) ...................................................................................................................... 8 <br />Deliverables Summary .................................................................................................................................. 9 <br />Deliverables Detail ...................................................................................................................................... 11 <br />Methodology & Schedule ........................................................................................................................... 28 <br />Methodology ........................................................................................................................................... 28 <br />Project Management .......................................................................................................................... 28 <br />Environment Setup ............................................................................................................................. 29 <br />Configuration ...................................................................................................................................... 29 <br />New Feature Overview & Train-the-Tester Training........................................................................... 29 <br />Testing ................................................................................................................................................. 29 <br />Training ............................................................................................................................................... 29 <br />Go Live ................................................................................................................................................. 30 <br />Post Go-Live and Transition Support .................................................................................................. 30 <br />Schedule .................................................................................................................................................. 30 <br />Project Environments.................................................................................................................................. 30 <br />Payment Milestones ................................................................................................................................... 31 <br />Overall Terms & Termination...................................................................................................................... 34 <br />Terms and Conditions ......................................................................................................................... 34 <br />Termination ......................................................................................................................................... 35 <br />Appendix A: Incident Priority Definitions ................................................................................................... 36 <br />Appendix B: Change Control Process .......................................................................................................... 37 <br />