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OPTIMIZATION PLAN 2023 - 2025 <br /> hITTTT.AS COUNTY <br /> o <br /> or <br /> Current State Office Culture Future State <br /> • Competitive Pay/Benefits • Training/Professional Dev • Team building/Dev Ops 77 <br /> • New Intranet(CAMAS) is under development <br /> Novice vs. Database _ _ • Division culture has shifted from "boutique <br /> Experience Management app" building to cross department integration <br /> Ratio Needs Focus on developing in a low code/no code 0 Leverage stakeholders to determine efforts <br /> environment with integration over future Intranet needs of the County • New Public Website published with user <br /> origination 0 Develop effective project reception content management(kittitascounty.gov) <br /> Cayenta/ERP CAMAS Identifying third party vendors that can and management processes • Fully implemented records management <br /> Challenges Inefficiencies provide services for a comparative advantage Enhanced self service administration administration <br /> • Reducing our "technical debt"from legacy of county web applications <br /> systems and processes "Pizza Tracker"System has been implemented <br /> • Improved feedback loop from users to IT <br /> Cybersecurity Privacy/PII Department demonstrating enhanced <br /> Concerns Concerns Enhance Customer Service/Responsiveness Procedures Development to ensure customer service outcomes <br /> 10 <br /> (Concierge Model) understanding of common fixes • Core infrastructure systems are secure and <br /> • Develop ticket tracker system for estimated Professional development of redundant. Division has shifted to a proactive <br /> Website completion updates (Pizza Tracker) Support staff focused on effective infrastructure management focus <br /> Content Home-Grown communication • County has an improved IT risk profile <br /> Management Applications IFT1471[sit,it • IT provides innovative solutions that <br /> anticipate technology needs and implement <br /> • Assessment of core infrastructure system Anticipating the needs of the count efficiencies <br /> integrity and capitalize on researched Endstate <br /> • Maintaining core infrastructure through knowledge of industry changes The IT Department is providing, supporting <br /> patches and maintenance and securing, the technology required for <br /> the Kittitas County government to <br /> achieve its mission <br /> Page 6 of 8 NOTICE:All documents prepared, owned, used, or retained by Kittitas County are public records and <br /> Information Technology"study session staff Report", 8/28/2023 may be subject to disclosure pursuant to the Public Records Act(RCW 42.56) <br />