2022-11-08-minutes-solid-waste-and-maintenance

Home Browse Search

Automatic Renewal: Automatic invoicing of annual fee will occur at the end of each term unless request for non -renewal is received in writing 45 days prior to renewal date. Termination: Notwithstanding any other provision to the contrary, this agreement can only be terminated for cause during the Term of this agreement. Additional Accounts: Additional accounts beyond those documented in this proposal can be set up by contacting the Company Client Service Center and are subject to additional set-up charges and renewal amounts. • Refunds: The purchase price for this service is due upon acceptance and is non-refundable. • Cancellation: If payment is not received prior to renewal date, service will be cancelled. Responsibilities and Assumptions Client Resource Availability: The client will schedule time for the appropriate resources to be available to the Implementation Specialist for all scheduled required activity. The success of this process is dependent on the attendance and full engagement of the key stakeholders. Online Access: The client will need to provide Company authorization via login names and passwords to your utility providers' websites in order to access, process, and enter bills that are available online. Softcopy Bills: It is client's responsibility to provide legible PDF softcopies for all utility bills without online access for any utility providers and associated accounts that the client wishes to have included in the Utility Bill Population service. This will allow Company to retrieve current utility bill data so that data can be populated in the software solution for the corresponding accounts on a monthly basis. We can furnish a guide that outlines the scanning and PDF requirements that should be followed when this service is purchased. Accuracy and Availability: It is the client's responsibility to contact their utility providers regarding missing or inaccurate utility bill data for accounts included in the Utility Bill Population. Company is responsible for accurate and timely entry of utility bill data into the corresponding Energy Manager account. • Line Items: Company has designed the Utility Bill Population Service to capture specific line items from the bills based on the specific utility type. This is a standard list that can be provided and shows which lines items we track. • Utility Bill Population Import Template: As part of the service, Company will add a bill import template called "Utility Bill Population Import" or similar. It will contain the columns and tags needed in order to provide the UBP Service each month. • Historical Utility Bill Population: The same authorization is needed as the ongoing Utility Bill Population service if Company is going to be accessing historical bill data online. You may also provide legible, electronic PDF file copies of utility bills that are historical in nature to build out the requested historical data in Energy Manager if they are not available to be gathered online. Most utility companies have between 18 - 24 months of historical bills, but it will vary per vendor. • Working with Utility Companies: In most cases, Company is notable to work directly with your Utility Companies to obtain bills or other information. In limited circumstances, we can work directly with Utility Companies; however, this can incur additional costs and must be specifically included in the proposed services. This also often extends the timeline to deliver populated data because Utility Companies are often slow to respond to non -customer requests. If Company includes working with your vendors as part of our proposed services, due to privacy policies and best practices, Utility Companies often ask for a Letter of Authorization from their customers in order to talk with a 3rd Party, such as Company. These letters only authorize Company to make inquiries about our clients' accounts and bills, 14