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<br /> Page 10 of 31 <br /> <br /> <br />5.1 Payment Terms <br /> <br />Payment schedule to be 50% of Software User Licenses due upon signed contract agreement and <br />the remaining cost, including first year annual fees due upon completion of implementation and <br />training. <br /> <br />TERM. The term of Annual Fees in the Agreement shall be for (1) year and will begin upon Client’s go <br />live month. Such term shall be perpetual and automatically renew for subsequent terms of equal <br />length, unless either Karpel Solutions or Client gives notice to the other party thirty (30) days prior <br />to the expiration of the then-current term of intent not to renew. Prior to the expiration of the term, <br />Karpel Solutions will send Client a renewal invoice, which must be paid in full within thirty (30) days <br />from the date of the invoice. Pricing of subsequent annual terms may be subject to change at the <br />sole discretion of Karpel Solutions. <br /> <br />INTEREST AND LATE FEES. Past due accounts will be charged interest on a monthly basis, calculated <br />at one and one-half percent (1.5%) per month of the unpaid balance or the maximum rate allowable <br />by law. <br /> <br />6. ANNUAL SUPPORT <br /> <br />6.1 TECHNICAL SUPPORT FEES <br /> <br />Client understands that technical support fees will be required annually, in order to receive software <br />updates and technical support. The support period shall begin from the date of go-live as part of the <br />initial first year costs. The Client may elect to purchase subsequent annual support, on a yearly basis <br />at a fixed cost, and billed annually as referenced in Section 5 above. The option to purchase annual <br />support is solely at the Client’s discretion. The Client’s license to use PbK is not dependent upon the <br />Client purchasing annual support; however, if Client discontinues annual support, Client will not be <br />provided with updated versions of the software, unless it is purchased. Provided Client’s computers, <br />network and systems meet recommended specifications set for by Karpel Solutions and the Client is <br />current with annual support payments then Karpel Solutions shall provide updated versions of their <br />system and/or software as they become available during the terms of the contract. If the option for <br />renewal is exercised, Karpel has the right to increase current pricing. <br /> <br />6.1.1 SUPPORT PROVIDED <br /> <br />Karpel Solutions will provide support (e.g. software updates, general program enhancements and <br />technical support) for all software provided, including ongoing unlimited telephone technical <br />support problem determination, and resolution. <br /> <br />6.1.2 HOURS OF OPERATION <br /> <br />Karpel Solutions will provide technical support Monday through Friday, at a minimum of eight (8) <br />hours a day. Technical support services shall be available between the hours of 7:00 a.m. through <br />9:00 p.m. Central time, via a toll-free telephone number provided. After-hours support is available <br />as well via the same toll-free number which will reach the on-call support group. <br />DocuSign Envelope ID: 3377D49A-96B6-494B-8513-80B50958A234