SH22-019 - GUARDIAN RFID - AGREEMENT - PARTIALLY EXECUTED

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GUARD►ANRF►D uninterrupted power, air conditioning, sufficient space, electrical drops, network and physical security, network equipment (including Wi-Fi), network drops, and other similar items. (h) System Configuration. The Customer will make appropriate subject matter experts available to perform GUARDIAN RFID System configuration tasks as assigned. (i) System Updates. The Customer will work in good faith to allow GUARDIAN RFID to timely install Updates as requested by GUARDIAN RFID. (j) Other Server Maintenance. Other than as provided in Section $(b), the Customer is responsible for all general maintenance of the Customer's servers, including data backups, operating system updates, virus protection, database software updates, and other general performance of the Customer's servers. (k) Warranty Requests. The Customer will submit all Hardware warranty claims to GUARDIAN RFID for processing and managing, and promptly respond to any requests from GUARDIAN RFID for information or cooperation related to those warranty claims. (1) Third -Party Costs. The Customer will be solely responsible for any third -party costs related to the implementation of the GUARDIAN RFID System. The Customer expressly agrees that GUARDIAN RFID will have no responsibility under this Agreement for any third -party costs related to the implementation of the GUARDIAN RFID System, including, but not limited to, any third -party costs associated with the implementation of any of the Customer's Third -Party Software or the Customer's Third -Party Hardware. In addition, where the Customer chooses to change the configuration of any of the Customer's Third -Party Software or the Customer's Third - Party Hardware as such configuration existed as of the Effective Date (including, but not limited to, adding, removing, or modifying any of the Customer's Third -Party Software or the Customer's Third -Party Hardware), and such changed configuration requires modifications to the GUARDIAN RFID System for the GUARDIAN RFID System to function with the changed configuration, the Customer will be responsible for paying amounts related to those changes in accordance with the provisions of Section 10(e) of this Agreement. (m) Proper Use of GUARDIAN RFID System. Each of the Authorized Customer Personnel must learn proper use of the GUARDIAN RFID System through one or a combination of the following: (1) attending one of the Customer End -User Training Classes, (2) attending a Refresher Training, or (3) receiving instruction on proper use of the GUARDIAN RFID System by another of the Authorized Customer Personnel who is familiar with the proper use of the GUARDIAN RFID System. The Customer acknowledges that the GUARDIAN RFID System is designed to deliver a wide range of inmate management, monitoring, and tracking solutions, but that the GUARDIAN RFID System relies on the Authorized Customer Personnel accurately and appropriately logging events and on the Customer fulfilling the obligations of this Section 14. The failure by the Customer or the Authorized Customer Personnel to properly use the GUARDIAN RFI D System or fulfill the obligations of this Section 14 may prevent records logged using the GUARDIAN RFID System from being accurate. (n) Service Levels. The Customer is responsible for meetings its obligations set forth in the Service Level Agreement in Addendum C. (o) Usage Seal. The Customer may display the Defended by GUARDIAN RFIDT"' Seal on the Customer's website and link the Defended by GUARDIAN RFIDT"' Seal to the GUARDIAN RFID website (https://www.guardianrfid.com). For avoidance of doubt, the "Defended by GUARDIAN RFIDTM Seal" is as follows, a digital copy of which can be obtained from the GUARDIAN RFID Project Manager: GUARDIAN RFID System Agreement 115 ©2020 GUARDIAN RFID. Ali rights reserved. GUARDIAN RFID is a U.S. registered trademark. Confidential & Proprietary. (Rev. 712020)