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DocuSign Envelope lD: 6E39B049-FgFB-4568-8844-67D924308E87 <br />AAXON ilH:::ffi:"TilJi:X?ilt,?"ti*emen, <br />Account Maintenance <br />' Conducting remote training on new features and devices for Agency's leadership' Thoroughly documenting issues and workflows and suggestininew workflows tb improve ttreeffectiveness of the Axon program' C91lucting weekly conference calls to cover curent issues and program status' Visiting Agency quarterly (up to 3 consecutive days) to perform a quirterly business review,discuss Agency's goals for your Axon program, and continue to ensure a iuccessfuldeployment of Axon devices <br />Direct Support <br />' Providing remote, tier 1 and tier 2 technical support for Axon devices. Creating and monitoring RMAs remotely <br />Data Analysis' Providing quarterly Axon usage data to identify trends and program efficiency opportunities' Comparing an A.gency'g qon $age and trends to peers to eslab]ish best prlcttes <br />Proactively monitoring the health of Axon equipment and coordinating retuins when neededAgency Advocacy <br />' Coordinating bi-yearly Voice of Agency meetings with Device Management team. Recording and tracking Agency feature requesis and major bugs <br />4 9ut of Scope Serv.iges. The ASE is responsible to perform only the services described in thisAppendix- Any additional Services discussed or implied that a-re not defined explicifly in thisAppendix will be considered out of the scope. <br />5 ASE Leave Time. The ASE will be a]lgwe_{ up 7 days of sick leave and up to 15 days of vacationtime per each calendar year. The ASE will work with Agency to coordinate any iim" off and willprovide Agency with at least 2 weeks' notice before utilizing any vacation days.' <br />l rne: Haster <br />Department: Legal <br />Version:1.0 <br />Release Datei 3/ 3L/2O2I <br />ano Purcnasing reement Derween AXOn ano Agency (unilne) <br />Page 47 of 47