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DocuSign Envelope lD: 6E398049-FgF8-4568-8844-67D924308E87 <br />A AXCN iffi:::ffi"":trff#:liatfl"tireement <br />Axon Support Engineer Appendix <br />I Axon Support En.oineer Pavment. Axon will invoice for Axon Support Engineer ('ASE") services, <br />as outlined in the Quote, when the Axon Support Engineer commences work on-iite at Rgency. <br />-' <br />2 Fqll-Tjme ASE Scope of Services.2.1 A Full-Time ASE willwork on-site four (4) days per week.2.2 Agency's Axon sales representative and Axon's Agency Success team will work with <br />Agency to define its support needs and ensure me futt-time ASE has skills to align with <br />those needs. There may be up to a 6-month waiting period before the Full-Time A5e can <br />work on-site, depending upon Agency's needs and availability of a Full-Time ASE.2.3 The purchase of Full-Time ASE Services includes 2 complimentary Axon Accelerate ticketsper year of the Agreement, so long, as the ASE has started work at Agency, and Agency is <br />current on all payments for the Full-Time ASE Service <br />The Full-Time ASE Service options are listed below: <br />Ongoing System Set-up and Gonfiguration. Assisting with assigning cameras and registering docks. Maintaining Agency's Axon Evidence account. Connecting Agency to "Early Access" programs for new devices <br />Account Malntenance <br />' Conducting on-site training on new features and devices for Agency leadership team(s)' Thoroughly documenting issues and workflows and suggesting ndw workflows to improve theeffectiveness of the Axon program <br />' conducting weekly meetings to cover current issues and program status <br />Data Analysis <br />' Providing on-demand Axon usage data to identify trends and insights for improving daily <br />workflows <br />' Comparing Agency's Axon usage and trends to peers to establish best practices' Proactively monitoring the health of Axon equipment and coordinating returns when needed <br />Dlrect Support <br />' Providing on-site, tier 1 an{ tier 2 technical support for Axon devices. Proactively monitoring the health of Axon equipment. Creating and monitoring RMAs on-site. Providing Axon app support' Monitoring and testing new firmware and workflows before they are released to Agency,sproduction environment <br />Agency Advocacy <br />' Coordinating bi-annual voice of customer meetings with Axon's Device Management team. Recording and tracking Agency feature requests and major bugs <br />3 ReoionalASE Scope of Service$3-1 A RegionalASE willwork on-site for 3 consecutive days per quarter. Agency must schedule <br />the on-site days at least 2 weeks in advance. The Regional'ASE willalsobe available byphone and email during regular business hours up to 8 hours per week.3.2 There may be up to a 6-month waiting period before Axon assigns a Regional ASE to <br />Agency, depending upon the availability of a Regional ASE.3.3 The purchase of Regional ASE Services includes 2 complimentary Axon Accelerate tickets <br />per year of the Agreement, so long as the ASE has started work it Agency and Agency is <br />current on all payments for the Regional ASE Service. <br />The Regional ASE servlce options are listed below: <br />rvlas[er 5ervtces and a <br />Department: Legal <br />Version: 1.0 <br />Release Date: 3/ 3L/202L <br />rurcnasrng Agree Detween AXon no Agency (unilne) <br />Page 46 of 47