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DocuSign Envelope lD: 55B85E9C-C664-43ED-90F6-9888271 5E28D <br />DocuSign Envelope lD: 8M7460F-8F1D-4553-ABB7-86S1BA3SE6AD <br />AAXCN <br />4 <br />5 <br />Master Seryices and Purchasing Agreement <br />are appropriate. lf Agency requires more than 1 day of on-site Services, Agency must purchase <br />additional on-site Services. The BWC Starter ons include: <br />Body-Worn Camera Virtual 1-Day Service (BWC Virtuall. BWC Virtual includes all items in the <br />BWC Starter Service Package except one day of on-site services. <br />CEW Services Packa are detailed below: <br />System set up and configuration (Remote Support)r lnstructor-led setup of Axon View on smartphones (if applicable)r Configure categories & custom roles based on Agency needr Troubleshoot lr issues with Axon Evidence and Axon Dock ("Dock") access <br />o Work with Agency to decide the ideal location of Dock setup and set configurations on Docko Authenticate Dock with Axon Evidence using "Administrator" credentials from Agencyr Does not include physical mounting of docks <br />Dock configuration <br />Axon instructor training (Irain the Trainer) <br />Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence <br />training needs after Axon's has fulfilled its contracted on-site obligations <br />End user go-live training and support sessionso Assistance with device set up and configuration <br />o Train on device Axon and <br />lmplementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />& rolestctand <br />System set up and configuration <br />r configure Axon Evidence categories & custom roles based on Agency need.o Troubleshoot lT issues with Axon Evidence.r Register users and assign roles in Axon Evidence.r For the CEW Full Service Package: On-site assistance included <br />? For the CEW Starter Package! Virtual assistance included <br />Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). <br />4-6 weeks before rolloutldeallv, Proiect Manaoer will be assiqned to Aoencv <br />Dedicated Project Manager <br />Best practice implementation planning session to include:r Provide considerations for the establishment of CEW poliry and system operations best <br />practices based on Axon's observations with other agenciesr Discuss the importance of entering metadata and best practices for digital data managemento Provide referrals to other agencies using TASER cEWs and Axon Evidencer For the CEW Full Service Package: On-site assistance included <br />Virtual assistance includedr For the CEW Starter <br />System Admin and troubleshooting training sessions <br />On-site sessions providing a step-by-step explanation and assistance for Agency's configuration of <br />specific settings for Axon Evidencecateqories & retention. and othersecuritv, roles & oermis <br />I iue: <br />Departmentl <br />servrces ano Purchastng <br />Legal <br />Version: 9,0 <br />Release Date | 4/ L7 l2O2O <br />Derween Axon and Agency <br />Page 11 of33