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DocuSign Envelope lD: 55B85E9C-C664-43ED-90F6-98882715E28D <br />DocuSign Envelope lD: 8047460F-8Fl D-1553-A887-B6Si 8B3SE6AD <br />AAXON Master Services and Purchasing Agreement <br />1 <br />2 <br />Professional Seruices Appendix <br />Utilization of Services. Agency must use professional services as outlined in the Quote and this <br />Appendix within 6 months of the Effective Date. <br />Body-Worn Camera Full Service (BWC Full Servicel. BWC Full Service includes advance remote <br />project planning and configuration support and up to 4 consecutive days of on-site service and a <br />professional services manager to work with Agency to assess Agency's deployment and determine <br />which on-site services are appropriate. lf Agency requires more than 4 consecutive on-site days, <br />must urchase additional da BWC Full Service include: <br />Body-Worn Camera Starter Service (BWC Starter). BWC Starter includes advance remote project <br />planning and configuration support and one day of on-site Services and a professional services <br />manager to work closely with Agency to assess Agency's deployment and determine which Services <br />3 <br />ilfle: <br />Department: <br />Servrces ano Purcnastng <br />Legal <br />Version: 9,0 <br />Release D atet 4/ 17 /2020 <br />System set up and configuration <br />r lnstructor-led setup of Axon View on smartphones (if applicable)r Configure categories and custom roles based on Agency needr Register cameras to Agency domainr Troubleshoot lT issues with Axon Evidence and Axon Dock ("Dock") accesso One on-site session included <br />Work with Agenry to decide the ideal location of Docks and set configurations on Dock <br />Authenticate Dock with Axon Evidence using admin credentials from Agency <br />a <br />a <br />a mounti of docks <br />Dock configuration <br />On-site to <br />Best practice implementation planning sessiono Provide considerations for the establishment of video policy and system operations best <br />practices based on Axon's observations with other agencies. Discuss the importance of entering metadata in the field for organization purposes and other <br />best practice for digital data managementr Provide referrals of other agencies using the Axon camera devices and Axon Evidenceo Recommend rollout plan based on review of shift schedules <br />System Admin and troubleshooting training sessions <br />Step-by-step explanation and assistance for Agency's configuration of security, roles & permissions, <br />categories & retention, and other specific settinqs for Axon Evidence <br />Axon instructor training (Irain the Trainer) <br />Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence <br />traininq needs after Axon has fulfil led its contractualon-site ob <br />Evidence sharing training <br />Tailored workflow instruction for lnvestigative Units on sharing Cases and Evidence with local prosecuting <br />ctes <br />End user go-live training and support sessionsr Assistance with device set up and configurationr Training on device use, Axon Evidqnce, and Evidence Sync <br />lmplementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />policies, and categories & roles guide <br />Post go-live review <br />Derween Axon ano Agency <br />Page 10 of33