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DocuSign Envelope lD: 640 l 9206-47F7 -47 1D-A9E6-FC93997A2098 AAXON Master Services and Purchasing Agreement 4 Bodv-Worn Camera Virtua I 1-Dav Service (BWC Virtual)BWC Virtual includes all items in the BWC Starter Service Package, except one day of on-site services CEW Services es are detailed below:5 System set up and configuration (Remote Support)o lnstructor-led setup of Axon View on smartphones (if applicable). Configure categories & custom roles based on Agency need. Troubleshoot lr issues with Axon Evidence and Axon Dock ("Dock") access o Work with Agency to decide the ideal location of Dock setup and set configurations on Dock. Authenticate Dock with Axon Evidence using "Administrator" credentials from Agencyo Does not include physical mounting of docks Dock configuration Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence training needs after Axon's has fulfilled its contracted on-site obligations Axon instructor training (Train the Trainer) End user goJive training and support sessionsr Assistance with device set up and configuration ncTrainiand Evidenceon device Axon Evidencea lmplementation document packet Axon Evidence administrator guides, camera implementation guides, network setup guide, sample licies and ories & roles uide . Configure Axon Evidence categories & custom roles based on Agency need. Troubleshoot lT issues with Axon Evidence.. Register users and assign roles in Axon Evidence.o For the CEW Full Service Package: On-site assistance included a For the CEW Starter Packa ge: Virtual assistance included System set up and configuration Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager) ldeally, Project Manager will be assigned to Agency 4-6 weeks before rollout Dedicated Project Manager Best practice implementation planning session to include:. Provide considerations for the establishment of CEW policy and system operations best practices based on Axon's observations with other agenciesr Discuss the importance of entering metadata and best practices for digital data management. Provide referrals to other agencies using TASER cEWs and Axon Evidencer For the CEW Full Service Package: On-site assistance included a For the CEW Starter Packa ge: Virtual assistance included System Admin and troubleshooting training sessions On-site sessions providing a step-by-step explanation and assistance for Agency's configuration of security, roles & permissions, categories & retention, and other specific settings for Axon Evidence . Provide training on the Axon Evidence to educate instructors who can support Agency's subsequent Axon Evidence training needs.r For the cEW Full service Package: Training for up to 3 individuals at Agency For the CEW Starter Package: T for up to '1 individual at Agency Axon Evidence lnstructor training Title: Master Servrces ancl Purchasing Agreement Department: Legal Version: 12.0 Release Dale: 12/ LB/2020 Detween AXon and Agency Page 13 of49