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DocuSign Envelope lD: 8047460F-8F1 D-4553-4887-8651883SE6AD <br />AAXON Master Services and Purchasing Agreement <br />4 <br />3.3 The purchase of Regional ASE Services includes 2 complimentary Axon Accelerate tickets <br />per year of the Agreement, so long as the ASE has started work at Agency and Agency is <br />current on all payments for the Regional ASE Service. <br />The Regional ASE service options are listed below: <br />Account Maintenance <br />' Conducting remote training on new features and devices for Agency's leadership <br />' Thoroughly documenting issues and workflows and suggesting new workflows to improve the <br />effectiveness of the Axon program <br />' Conducting weekly conference calls to cover current issues and program status <br />' Visiting Agency quarterly (up to 3 consecutive days) to perform a quarterly business review, <br />discuss Agency's goals foryourAxon program, and continue to ensure a successful <br />deployment of Axon devices <br />Direct Support. Providing remote, tier 1 and tier 2 technical support for Axon devices. Creating and monitoring RMAs remotely <br />Data Analysis <br />' Providing quarterly Axon usage data to identify trends and program efficiency opportunities <br />' Comparing an Agency's Axon usage and trends to peers to establish best practices <br />' Proactively monitoring the health of Axon equipment and coordinating returns when needed <br />Agency Advocacy <br />' Coordinating bi-yearly Voice of Agency meetings with Device Management team. Recording and tracking Agency feature requests and major bugs <br />Out of Scope Services. The ASE is responsible to perform only the Services described in this <br />Appendix. Any additional Services discussed or implied that are not defined explicitly in this <br />Appendix will be considered out of the scope. <br />ASE Leave Time. The ASE will be allowed up 7 days of sick leave and up to 15 days of vacation <br />time per each calendar year. The ASE will work with Agency to coordinate any time off and will <br />provide Agency with at least 2 weeks' notice before utilizing any vacation days. <br />ltue: Ma servrces ano Purcnastng Agreeme <br />Department: Legal <br />Version: 9,0 <br />Release Date: 4/ L7 /2020 <br />5 <br />noetwee AXOn ano Agency <br />Page 32 of 33