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DocuSign Envelope lD:9D428523 5BEs 448A 9484 474FCOA7B600 <br />AnxoN <br />5 <br />Master Services and Purchasing Agreement <br />4 Body-Worn Camera Virtual 1-Day Service (BWC Virtual]. BWC Virtual includes all items in the BWC <br />1 -Day Service Package, except one day of on-site services. <br />CEW Services are detailed below: <br />r rue: flasrer serurces ano Purcnastng Agreemenl Detween AXon ano Agency <br />Department: Legal <br />Version:8.0 <br />Release Date: LL/e/2O19 Page '10 of 32 <br />System set up and configuration (Remote Support) <br />. Setup Axon Mobile on smartphones (if applicable) <br />. Configure categories & custom roles based on Agency need <br />. Troubleshoot lT issues with Avon Evidence and Axon Dock ("Dock") access <br />Dock configuration <br />. Work with Agency to decide the ideal location of Dock setup and set configurations on Dock <br />. Authenticate Dock with Axon Evidence using "Administrator" credentials from Agency <br />o Does not include physical mounting of docks <br />Axon inrtructor training (Train the Trainer) <br />Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence <br />training needs after Axon's has fulfilled its contracted on-site obligations <br />End user go-live training and support sessions. Assistance with device set up and configurationo Traininq on device use, Axon Evidence, and Evidence Svnc <br />lmplementation document pack€t <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br />policies, and cateqories & roles quide <br />System set up and configuration <br />. Configure Axon Evidence categories & custom roles based on Agenry need. <br />r Troubleshoot lT issues with Axon Evidence. <br />. Register users and assign roles in Axon Evidence. <br />r For the CEW Full Service Package: On-site assistance included <br />o For the CEW Starter Packaqe: Virtual assistance included <br />Dedicated Project Manager <br />Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). <br />ldeally, Proiect Manaqer will be assiqned to Aqencv 4-6 weeks before rollout <br />Best practice implementation planning session to: <br />. Provide considerations for the establishment of CEW policy and system operations best <br />practices based on Axon's observations with other agencies <br />r Discuss the importance of entering metadata and best practices for digital data management <br />r Provide referrals to other agencies using TASER CEWs and Axon Evidence <br />. For the CEW Full Service Package: On-site assistance included <br />. For the CEW Starter Package: Virtual assistance included <br />System Admin and troubleshooting training sessions <br />On-site sessions providing a step-by-step explanation and assistance for Agency's configuration of <br />security, roles & permissions, cateqories & retention, and other specific settinos forAxon Evidence <br />Axon Evidence lnstructor training <br />r Provide training on the Axon Evidence to educate instructors who can support Agency's <br />subsequent Axon Evidence traininq needs.