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Describe your upgrade policies for <br />hardware and software products- <br />Bid Number: RFP 010720 <br />SOFTWARE <br />releases Axon Evidence software upgrades on both a scheduled and <br />basis as required, Axon will release a software update to Axon <br />during a period of low traffic usage. Software upgrades are "pushed" to <br />and are immediately available to you as soon as you log on,Evidence <br />the need to perfom manual updates. Axon applies these upgrades <br />systems. <br />21:00 - <br />so you don't have to worry about properly integrating or updaling your <br />Routine maintenance is scheduled on the fourth Tuesday of each month at <br />22:00 PST. <br />The latest product features, enhancements and software updates, upgrades, patches <br />and fixes and firmware updates are included as part of your investment in Axon <br />Evidence in the price of software licenses. <br />Patches contain llxes to known issues reported by intemal resources or users at <br />deployed.agencies. There are no additional costs for any software patch or <br />by <br />fix <br />deployment involves minimal or no downtjme for the customer's solution. <br />to firmware supporting Axon mmeras and Axon Docks are "pushed" fiom <br />intemet to the lo€l devices through the Axon Docks (or Evjdence Sync) without <br />need for agency interactjon. Firmware updates are released on an as needed <br />on average, every 2-3 months, <br />Axon periodically distributes updates for Axon View XL software and Axon Fleet <br />mmera firmware. When connected to Axon Evidence, Axon View XL will automati€lly <br />check tor and apply any updaied configuration settings every 10 mjnutes, ensuring the <br />most up-tcdate settings are applied to the application and your Axon FIe€t cameras. <br />updates are available, lhe system automati€lly downloads the update and <br />an ljpdate button showing the update is ready lo install. Axon <br />it might take a couple <br />recommends <br />updates at the beginnjng of a shift, as minutes to <br />the installation, and the appli€tion will close during the update and will <br />reboot once the update is mmpleted. <br />detailed email is sent lo,system administratoE when new releases, updales or <br />are made to Axon Evidence, Evidence Sync or Axon hardware. <br />Release <br />71 <br />mntaining a <br />releases. <br />Notes page <br />summary of <br />in Axon Evidence displays links to the release notes <br />features and enhancemenls for the curent and previous <br />The User Guides page displays links to guides that provide detailed information on <br />Axon Evidenc€ features. Release notes and user guides are in PDF fomat. <br />Customer Success Manager or the <br />changes to ensure a sucessful <br />for cuslomers. <br />lf a Member <br />them <br />on the product and contract details). <br />tacks the TAP timelines for all subscribed agencies. <br />Axon <br />When an agency is <br />will detemine whichto a hardware refresh under the TAP program, <br />is eligible to rcceive and @ntactthe agency lhe ag€ncy lo coordinate the <br />Axon will request that the agency sign a Certiflcate of Deslruction (COD) or initiate a <br />Retum Material Authorization (RMA) proess on the agency's behalf for the equipment <br />Axon will replace, depending on the generation/model of the equipment. Then, Axon <br />will ship the new hardware to the agency at no cost. <br />agency purchases a Technology <br />eligible for a hardware upgrade <br />Assurane Plan [fAP) package, that <br />during their contract (specific timelines <br />Axon's dedicated Customer Support <br />rs mmmitted to proactively serving its customers. However, an agency may <br />Axon Customer Support at any time to inquire about the initialion or progress <br />a TAP hardware ref.esh. <br />Vendor Name: Axon Enterprise, lnc. <br />rcntact