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svuqorgil c[vc'upc roEr aaoh vAo+ a/nrvuA, oovv Table 9: Warranty Describe in detail your manufacturer warranty program, including conditions and requirements to quallfy, claims procedure, and overall structure. You may upload representative samples of your warranty materials {if applicable) in the document upload section of your response in addition to responding to the guestions below. Table'10: Payment Terms and Financing Options Table 11: Pricing and Delivery Provide detailed pricing information in lhe questions that follow below. Keep in mind that reasonable price and product adjustmenls can be made during the torm of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form. Bid Number: RFP 010720 Vendor Name: Axon Enterprise, lnc. Line Itam Questlon Response 43 Do your waranties cov6r all producls, pafts, and labor? Axon warrants that its law enforement hardware producis which are manufaclured by Axon are free from defects in workmanship and materials for a period of one (1) year from the date of receipt. Axon-manufaclured acessories are covered under a limitod ninoty-day warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacture/s waranty. There are extended warranties available as delined in the Axon Master Seruices and Purchasing Agreement (MSPA). NON-AXON MANUFACTURED PRODUCTS For some solutions we are authorized resellers o[ hardware (Cradlepoint routers for Axon Fleet, Axis cameras for Axon lnteruiew, etc.). Products that we are authorized to resell abide by the manutaclure/s warEnty. Further details can be provided upon request. 44 Do your warranties impose usage restrictions or other limitations that adversely atfect mverage? Restrictions are outlined in our warranty, which has be€n included in the uploaded attrachmenls. 45 Oo your waranties cover the expense of technicians'travel time and mileage to perfom warranty repairs? Our watranties do not cover the expense of technicians' travel iime and mileage to perform waranty repairs. 46 Are thers any goographic regions of the United States (and Canada, if appli€ble) for which you cannot provide a c€rlified technician to perform warran9 repairs? How wlll Sourcewell Members in theso regions be provided seryie tor wananty rcpai? Axon will bo available 24 hourst days per w6ek by phone for €mergency technical support for any system outage, and if mutually agreed upon by both parties, we can provide onsite support for local issues. if a site visit is deemed ne@ssary duo to an issue (i,e. access point failures or accidental cut wires) and not an Axon or Axon Fvidencg issue there may be a charg€ assesed to the agency, 47 Wili you cover warranty seryie for items made by olher manufacturers ihat are part of your poposal, or are lh€se warranlies issues typi€lly passed on to the original equiDment manufacturel? Axon will troubleshoot lhese devices to the best of our ability. lf we are unable to resolve the issue and the devices require waranty seryice, this will be perfomed by th€ manufacturer. 48 What are your programs and proposed exchange and retum polici€s? Axon does not allow €xchanges or retums. Pleaso see our MSPA for full details. 49 Describe any seryice conl act options for the items included in your proposal. Please refer to the included MSPA. Line llam Questlon Responso ' 50 What are your paymenl terms (e.9., net 10, net 30)?Payment tems are Net 30. 51 Do you provide ,easing or financing oplions, especially Ihose options that schools and govemm€nlal entitiss may need to use in order to make cerlain acquisitions? Axon does not o{fer leasing or financing options. Altematively, Axon offers a provision in ils MSPA which allows for canc€llation by the agency it sufficienl funds are not appropdaled. 52 Briefly d€scribo your proposed order process. lnclude enough detail to supporl your ability to report quarterly sales to Sourewell as described in the Contract template. For example, indicate whelher your deater network is included in your response and whether each dealer (or some other entity) will process the Sourcewell Membe6' purchase orders. Axon will process orders Axon will a@pt ftom Sourcewell members directly, as our distributor network in the United States and Canada does not se,l our video products. Our Order Enlry team enters orde6 into our CRM, Salesforce. Repods will be maintainsd and exiracted from Salesforce for quartedy reporling to Sourewell. 53 Do you accept lhe P-c€rd prorurement and payment process? lf so, is there any additional mst lo Sourcwell Membars tor using this Drocess? Axon can process via P-card if necessary but prefers ACH payments whenever possible.