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uocu:irgn Envetope lD. 9D42a523 5aL5 446A 9Aa4 4 t4tcDAT8600 <br />force. <br />has a <br />labels <br />Bid Number: RFP 010720 <br />REPAIR (RMA) DEPARTMENT <br />The Retum Material Authorization (RMA) department is lomted at Axon Headquarte6 <br />in Scottsdale, Arizona, The RMA department prioritizes returned products for analysis <br />and/or repair on a tiBFin-firet-out (FIFO) basis, based on th6 severity of the comtlaint(or unless otheruise requesled by the agency). The general tum-around-time for a full <br />resolution is less ihan 30 mlendar days from receipt of the retumed product. <br />full customer and technical support division available 24 hours a day, <br />a week. The Technical Support team is based in Scottsdale, Arizona with <br />employees ln our Melboume, Auskalia and Daventry, UK oflices. <br />to manage RMA requests within Axon <br />to create,update, save, submit, and tmck <br />Evidene Device Retum Seruice isrelums for lheir agency in one place. Axon <br />no exlra charge. <br />retum shlpping <br />SUPPORT <br />Upon receipt of the item(s), the RMA d€partment will mnduct a failure analysis <br />invesligation to determine the root cause ot the issue and repair the item ii possible. <br />It is at Axon's sole discretion to repair or replace a device as idenlified in the <br />manufacturer waranty and/or the extended waranty policy. <br />SUCCESS MANAGERS (CSM) <br />a whole, th€ Axon Support organization directly employs approximately 96 <br />Vendor Name: Axon Enterprise, lnc.